Associate was very warm and receptive, willing to help!
Good service- I’m happy with this visit!
The engine oil was changed as part of the car service ( among other things). But the next day there was puddle of oil under the car hood. I called the dealership on Sunday and advise to bring the car in on Monday. It was fixed on Monday morning. The reason given was that the oil seal was damaged during the service because either it was old or over tightened. But either way it should have been caught during the service or handled properly.
Great customer service thank you all so much
Everything was easy from making my appointment online, check in, ride home, and timelines of completion of the service.
Stephen was wonderful to work with.
Stephen Ma’ae was very friendly and helpful. I would ask for him again.
Arbenz went out of his way to help and successfully succeeded and did it with a smile. ???? Y'all should be extremely satisfied with this young man shows the face of Norm Reeves !
Thank you Michael for keeping updated.
Thank you for a great service!
I hope the service i received will last
Great service from Brandon! Will be going back to him for any future services
Very accommodating and helpful
The car wash was terrible, since the car was not dried properly. It has all white water marks so had to wash it again once I reached home.
Thank you, and thanks Michael!
I just spent close to $1900 on my car with Norm Reeves. In leaving the service center, I was told that a full diagnostic had been performed and that the car was good to go. The next day the same sputtering issue that I complained about, before the service was provided, is still there and the check engine light has come on and gone back off. I am back to worrying about the reliability of my car. I will be taking my car to a mechanic who hopefully knows what they are doing.
Mayhieu provided excellent customer service.
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