Excellent service! I was in for recall work, oil change, tire rotation & balance and a car wash!! All in 3 hours, with a courtesy ride home and back to get my car! Truly satisfied with this service team.
Thank you, Amery!
The staff at Honda are very nice. I was really nervous the first time I went to get my car repaired, but once I got there, I realized it was very easy. I will definitely recommend this place to my friends.thank Jacob James ，I am really appreciate his job
He was extremely nice and courteous
I was very pleased with the service with Jacob
Great customer service from the team
The job on our Honda was done wonderfully and complete and you Honda did a wonderful job. Take care of our car. Thank you very much Valerie H
I have an excellent experience at Norm Reeves especially with Brandon Son. He was patient with the “ghost” problem with my car. I would definitely return for service or trade-in my car.
Luis was great and did not pressure me like associates have in the past.
Speedy and well informed throughout the service visit!
On May 3rd at 7:30 a.m., I visited the dealership for a scheduled oil change and to take care of a recall repair. When I made the oil change appointment online, I noticed a message indicating that the recall repair required parts to be ordered. To ensure everything would be ready, I proactively contacted the dealership twice before my visit and confirmed that my messages were received.
However, upon arrival, I was told by the supervisor that the necessary parts were not available. He explained that I would need to return on another day for the recall repair. I expressed that making an additional trip would be inefficient, especially since I had already contacted them twice in advance. I requested that the repair be done that day. He said it would take about three to four hours to complete.
As a result, despite my efforts to confirm everything beforehand, I ended up waiting almost four hours. I felt that the situation could have been avoided with better communication. I am very disappointed with the quality of service provided during this visit. I had to wait for approximately four hours for an oil change and recall repair. Due to this unusually long wait, I asked the supervisor for a discount. However, the offer he made was far from what I had expected. In situations like this, most customers would reasonably expect a significant discount or some form of compensation. Unfortunately, his response did not meet that standard. As a result, I was not satisfied with the service I received.
He should have understood the customer’s position and recognized how frustrating and wasteful it is to be kept waiting for three and a half to four hours. Instead of proactively offering compensation, such as a discount, I was the one who had to initiate the negotiation. Even then, the offer he eventually made was far from satisfactory. Waiting for four hours was not only physically tiring but also a significant inconvenience. I was very disappointed with how the situation was handled, and I sincerely hope to receive a meaningful discount during my next oil change as proper compensation for this experience.
Overall everything could have been better
Exceptional care and service.
Michael is always helpful and professional. Thank you - best customer service skills
Brandon was extremely helpful.
The service advisor was very friendly and cooperative, I give him 5 out of 5
Athens Anton was great and very nice to work with
I’m very satisfied with the service. Everyone especially Luis is very courteous and professional.
Great service provided by Michael.
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