The car was serviced in the time indicated. Nathan was very polite and efficient.
It’s always a pleasure to work with Brandon Son when I bring my car in for service.
Excellent service. Thank you
My negative experience is not specifically related to the service advisor, but more generally due to a feeling of being scammed. I was told the technician was recommending replacing the air filer and cabin air filter during the multipoint inspection. No pictures were provided to document the condition of either filter. I replaced the cabin air filter myself before I brought the car in for an oil change, so I knew someone was trying to take advantage of me. The excuse was that the technician made a mistake and only meant to mark that the engine air filter needed to be changed. I'm really disappointed as I bought the car at Norm Reeves and have been bringing it there for service for 5 years.
Thank you for the excellent service.
Brandon was the best! He saved my family’s Labor Day trip by providing us with a rental vehicle after my Pilot broke down on the freeway. Brandon kept me informed and got everything wrong with the car fixed. He and the Irvine service department is top notch!
Brando was terrific! My car got thorough and prompt results.
He was polite, but more than that, he kept me apprised and informed all along. He is a person who can be trusted.
Brandon Son is very professional and helpful. He makes my Honda experience excellent.
Nathaniel was very nice, respectful and made sure that the customer is well satisfied.
Service advisor Brandon son is very helpful
I am very satisfied with my Honda service experience and service advisor Gerardo Molina. Thank you.
Thank you, Mr. Jay and Mr. Luis Prado in greeting me as I drove up to receive service on my car I find it very professional on your behalf's. I felt good vibes and respectfully taken care of in a timely manner. It was my first time at your dealership, for service and you took the time to explain the service that was being done , and guided me to the waiting area. I can see why your Honda dealer at Norms Reeves is top #1 in OC. You demonstrated that you care about your customers !????????????????????????
Thank you,
Mrs Flor Huerta
****-****-xxxx
Michael was very accommodating from the start until the end of the transaction. He also made sure to reach out to me for some parts replacement needed for maintenance. I didn’t have to wait that long considering that I came in about 10 minutes late
Excilent job michal frandaz attend very good
He’s always been wonderful
Gerardo was great! Explained everything. Very personable !
Very professional. Answered my questions. A very good experience
Best experience ever, first experience
I drove from my town where I have received the worst experience ( mostly from upper management) to Irvine
Service was excellent! I will highly recommend Norm Reeves and Gerardo to all my friends. Thanks again.
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