Marvin K. Brown Auto Repair Service Center

Kevin takes time to explain what is going on. Great communication on what is happening. I have worked with him for ten years plus.

Kevin was great. Trying to get through to get an appt was awful.

My vehicle was nit fixed

Luis did fine. Prior to him I had Jared Johnson helping me and I was less than impressed. He was let go and there seemed to be a week or so transition where nobody was working in my car or situation. This definitely extended my 2+ month time that my car was in for service. Several times I found it hard to get answers about what was going on with my car or even get a call back, including from the service center manager, Larry. I was told different things at different times about when my car would be ready and about my courtesy vehicle. The rental car situation was ridiculous, despite the rental car center and service center being literal steps away from each other they apparently do not communicate at all. I just got my car back so I don’t know how it will run but my hopes are not high. Also my battery died because it sat at the service center do so long yet I was a charged for a new battery. Overall I would rate my experience as exceptionally poor.

Fantastic as always!

Excellent service!

Kevin is the best!

Thank you marvyn k brown and Luis for taking care of my car ???? Luis is an excellent employee .

MKB not only overcharged me for entirely wrong diagnostic ($600), they held my truck hostage for almost 3 weeks and with no perspective of service I was forced to cancel service and seek for help in different repair shop. MKB is unable to provide basic service but they are more than happy to kill you with their rates. I'm extremely disappointed and unhappy with their greedy negligence.

Sean was helpful and courteous during all our interactions, and my vehicle was completed within the time frame he specified.

Kevin as always provided superb service and got me in and out quickly enough to get other essential "stuff" accomplished.

I am very satisfied.. Chris made sure my car was fixed and everything was taken care of! Thank you Chris and also everyone that I talked to was very courteous and kind.. thank you again!

Excellent service rep. Appointment went very smooth.

Thank you Jason for helping me repair my Cadillac!! Amazing customer service

Everybody was really nice and didn’t pressure me to buy anything. The service was done in the time it was said it would be done as well.

Kevin Knepper provided exceptional service! He kept us informed and went above and beyond to take care of us!

I appreciate Oscar Monroy Soo much !!! He's amazing !! Highly recommend him.

Kevin was great! Thanks

Very pleasant and I liked that he told me what costs to expect for filters needed for next oil change

Thank you so much for great the service! Service manager Luis Castelan was awesome!