MKB emailed me to advise that an oil change and tire rotation were needed. Using that email from MKB I set an appointment for 2:00PM on the 12th.
I arrived at 1:45 and an employee checked me in, placed a number on the windshield and took the keys.
At 2:35, I go out to the drive and find my car exactly where I left it! The service employee said they didn’t know what needed to be done, and that they had no phone number or email address for me!!!
First item: somebody didn’t have enough common sense to check the waiting room; where I was sitting for 35 minutes thinking my car was being worked on.
Item 2. “No email address or phone number on file!!! YOU FOLKS CONTACTED ME BY EMAIL. At least a half dozen email communications already exchanged.
Oscar was a pleasure to work with. Friendly and kept me up to date with my vehicle.
We are so happy that we took our vehicle to be serviced here and want to thank Christopher Elliot for such great customer service!
Oscar was very friendly & professional. He got me in & out with no issues. Good communication through the process.
Although Oscar was the name & primary face I saw, your entire crew was friendly & professional. The gentleman that first greeted me when I pulled up started things off in the right direction. Service was done sooner than I expected & heard from Oscar actually before it was done to tell me it would be done sooner than thought. Truck was very clean from wash. Oscar got me out quickly when I picked it up. With all that your entire crew had to be on point. Thank you!
Kevin was very nice and took his time to explain everything to me.
Parts took longer than expected.
Vanessa was very attentive to my needs
It’s a great service as usual. Thank you
Sean did a great job, good customer service!That's why I keep coming back. Thank you!
Everything was great! Friendly staff. I appreciate the Lyft ride so me and my girls didn’t have to wait there are the dealership. I will be comeback for my next oil change.
Chris was great, I really appreciate everything he did for me today and would recommend him to anyone. Thank you so much Chris!
Outstanding service from Chris Elliot
Vanessa made my experience great
Sean was great. He kept me up dated
Through process
Great service and prompt service to get make car back.
Kevin is great to deal with!
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