There were only a couple items that surfaced at the very end upon me picking up the car.
1. I mentioned to Sean at the beginning of this experience that I had a coupon given to me at the time of my purchase of the extended warranty for replacing the front wipers at no charge. I got the bill for the wipers. I presented the coupon to Sean. He took my coupon immediately to the service manager. I watched the expression on the service mgr's face as he shook his head side-to-side from outside the SM's office. The error was not corrected. Sean came back and told me that I'll have to wait till the newly installed wipers fail before i can get them replaced, at least a year...#2 question regarded the "lurching" of the vehicle from a dead stop upon acceleration. The reason given by Sean was that the old battery low load test "could have been the cause of the lurching". Time will tell. I felt that explanation a little too simplified... That's it. Sincerely, Miles W
Sean did a great job and has restored my mother's faith in your dealership. He was very kind, knowledgeable and attentive.
Super and very competent service
Robert c was great but he’s gone. Luis did a great job too
Love Kevin. Always so nice and friendly. Explains things well
Kevin was fantastic. He kept me informed about the status of my vehicle. He was able to get me a discount on a service I wanted done. He was pleasant to work with, was very professional. He is an asset to MKB. He made me want to come back for sure.
My appointment was 10:30 and I waited. I did receive my vehicle until 1:50 4 hrs and 20 minutes late for oil change and tire rotation to include a wash.
Other than that the service was good.
I am writing to thank you for the quality of service provided by your company, a Special Thanks to Luis Castelan! I sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project!
Chris was professional, attentive and showed a high level of customer service during my visit yesterday.
Kevin was perfect, he got me in to replace my Truck Battery and I did not have to wait long, I was so pleased. Your organization has always top notch. Thank You.
Oscar is amazing. Very good experience
I lost my keys on vacation and mkb.com got all new sets Made same day. Reprogrammed all sets to a new code for security.
My service representative was great!
Thank you Luis Castelan.
Thank you mkb.com
Kevin always does a great job.
Oscar and all the employees at Marvin K Brown are very helpful and friendly. Great customer service
Greg and Chris were great
All of the problems unsolved but promise of all to be resolved Tues. Luis had all of the service finished enough to let me drive the car until then. Lou’s is amiable, respectful, understanding, experienced and very customer oriented. You’re lucky to have him
Oscar was very helpful And knowledgeable. He certainly knows his business, Will be a great asset to your business.
Kevin was very polite and kept me informed about the progress of my vehicle. Thank you.
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