I went in with engine and transmission issues. No check engine light was on so no codes are going to come out. But the issues are very noticeable when driving the car. Got told nothing was wrong because there were no codes. I only went because I had a warranty but turns out I just wasted my money bringing it there in the first place. Lady was rude and avoided the questions I asked about the service because I’m pretty sure she hears it all the time. I know I’m not the only one who this happens to. Just **** how my car has to reach the point of breaking down on the road for there to be an issue. I already know it’s the company’s way of taking advantage of many people because it was under a warranty and they don’t want to do it.
Kathleen Farris and the two gentlemen that assisted with my Cadillac XT5 provided me with Excellent Customer Service. We ( my dad ) have been a loyal customer since 1975.
Thank you Kathleen I appreciate you!!
Kathleen my service advisor was amazing as always .
Thank you!
Katleen Farris was wonderful...a breathe of fresh air. Can't tell you how nice it was working with a woman! No men treating me like I don't know what Im talking about.
Thorough and responsive and went above and beyond to make up for lag time
Alicia was very helpful during the entire process. She sent daily updates which was greatly appreciated.
Very great customer service
Everything went smoothly with the inspection of my car for an extended warranty. A problem was found before it became a issue and was fixed.
We are waiting for a “back ordered” part to come in, but so far, Sean has been a great asset. I’m only hoping my repairs can be scheduled and completed soon.
Oscar was fantastic and car seems to drive great so far.
I was impressed with Oscar. He answered all of my questions and is very knowledge about my new GMC.
My vehicle has not been resolved. I have reached out to Greg White and Edgar via email regarding this and am awaiting a response. Edgar has been very pleasant to work with. I purchased my 2018 Lexus from MKB three weeks ago and am in need of the vehicle to be repaired.
Keep up the good work !!!
Sean was very straight forward with all that needed to be done to my vehicle and when I asked about a cosmetic job and the price of it wasn’t needed at this time with everything else was greatly appreciated.
Great service but I felt that making an appointment arriving early and still waited over two hours. I’m sure you are experiencing the staffing shortages and hiring obstacles like everyone else so I’m not trying to be critical. But if I had one gripe that’d be it.
I left a review on Yelp because I had to let everyone know how awesome the service is and made special mention of Grace and Oscar they helped me get back on the road safely with minimal downtime
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