The work was done as promised without any unforeseen delays. Alicia was very professional and honest. She also communicated and kept me up to date as the service progressed. I plan on continuing to use MKB for all my service needs.
He was very professional and friendly. He reflects the sense of ownership for the brand he represents.
I was very pleased with Christopher's service. He was very helpful, thorough, and prompt to help me. I will recommend Christopher to anyone looking for great service at GMC service center.
Got it done faster than they said it would take. Thank you.
Alicia was very thorough and very friendly! I appreciate how professional your car dealership is.
Kathleen was very professional. She is a pleasure to work with and made me feel like she cared.
After some horrible interactions Kathleen saved the day. The only reason I will consider returning to MKB is because of Kathleen, her positive attitude, and her ability to get the job done. She is a true asset to the company.
Good service, knowledgeable and friendly service thank you very much I do really appreciate it.
Outstanding and very professional
Great service, communication, and price! Thank you very much!
Kathleen is simply the best service advisor I have ever had. She is personable and straightforward!
Oscar Monroy is the best!!! Thank you for having such good people …
I am frustrated by the level of service that I received today. I came in for a regular oil change and tire rotation. Over the past two years, this vehicle has been serviced exclusively at MKB auto service. The wheels have a set of GM-branded tire lock nuts, which specifically say do not use an impact wrench or the key can be stripped or the lock nut over-torqued. During today’s servicing, the wheel nut key was stripped beyond use and the oil drain bolt was stripped. It was communicated to me that a single nut was stripped and replaced with a standard nut, and the key was located in my car. However, upon receiving my vehicle, three lock nuts were replaced with non-OEM nuts and the lock nut key was not in the vehicle. One tire still had a lock nut on it, but because the key was stripped, it is unable to be removed. I was told I have to pay $75 for a new nut and key set if I want to remove that tire. Additionally, I was told the key was stripped because I had let the nut corrode, with no mention of using the impact gun until asked. Again, this is a 2019 vehicle that is garaged and has only been serviced at this dealer since fall 2019. On top of that, I was charged $25 for a new oil plug. I am frustrated with the poor communication and lack of understanding of my actual vehicle state by the service rep. This is not the service expected from a dealer and with a price tag of $140.
Oscar was friendly, professional and a delight to work with.
Sean always does his best to assist in every possible way. He has a wonderful personality, and time management skills which is appreciated. Thank you Sean.
Best service in San Diego!
As always Kevin Knepper oversaw the work on my car. Prompt. Done right. Love all your folks.
Kevin and the entire team are great. That’s the reason I come back to service my vehicle. Happy holidays, JoAnn
Outstanding Performance! Thank You!
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