Seemed like 3 hours to perform scheduled was a bit excessive, Kathleen was pleasant to work with.
Kathleen is efficient and enthusiastic as well as knowledgeable and informative!!
Every since I purchased my car I had 4-5 people help me. Most of them left before and during the pandemic. The last person who was my advisor, always got upset for one reason or another. The last time si called him and left two messages he never responded. I now have a new advisor and so far she is good but the service at the dealership has gone down. I was given my card keys and was told to find my parked car. After being a customer for many years under different names, Haber, Vagelatos I think this will be the last time I will deal with your dealership or will ever purchase a car from your dealership again. Your employees are to help customers, not to upset or disrespect us, we are the ones who bring money to your business.
I won’t recommend your dealership and will cancel my EV. Thank you
Great team of people who care about cars/vehicles
The service was good (even though prompted with txt about punctuality) and waited because my mechanic was late...wink ????...all was good...
Service writer was exceptional...keeping me informed...
5 ????
Kathleen handled everything above expectations.
Excellent customer service.
Your employees are the spark plugs that keep you running in business, not the president, CEO or Managers! Kathleen has that natural spark in her personality that will make your customers want to return to do business with you. Shine on Kathleen! Well done!
Sean is always great! Give him a raise!
Kathleen always is fantastic and personable.
Kathleen always courteous and ensures customer kept up to date on status. Very pleasant and professional
Made it happen. Everything worked out great can be happier.
Ridiculously over charging for Parts. A mass airflow sensor was $388 when a genuine GM part can be purchased from a third party for $170. What is the point of an appointment that is a week out if you can’t get to the vehicle for another week?
Oscar is very helpful and courteous to his customers.
Alicia, on very courteous and professional, and attention to detail
I was very pleased with the service. Sean was very helpful and a pleasure to deal with.
You at Marvin K Brown have a great team
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