Sean was great and took care of my concerns and managed to servicing
My service advisor was excellent!
Kevin is a great representative of the MKB service team. Thanks Kevin for all your help.
Kevin, is always helpful and nice when I call or need service for my vehicles. I appreciate his willingness to explain the problem and the solutions to me.
Oscar is the BEST! I will never go anywhere else to get my car repaired. Thank you Oscar for taking such good care of my car and me. Pattie C
Seanis the best. He is attentive,courteous,
Knowledgeable, and listens when he is spoken to and gives excellent feedback.
Perfect service every time!
Omar and rest of your team are the excellent professionals. Always enjoy to come to Marvin K. Brown.
Thanks for excellent service
Oscar is the best service advisor at MKB. I’ve had nothing but positive interactions with him. MKB is lucky to have Oscar Kinroy!!
I wish I could afford to have a lot more things done to my car with your company. You guys are great good customer service you even wash my car. Thank you so much for your great service.
Kevin is EXCELLENT..THANK YOU
Oscar was very helpful. Appreciate his sincerity. Will be back.
Kevin stepped up and took my appointment when he saw that I hadn't been helped yet. Set me up with a ride back to work and was very professional and personable
Chris is a nice person but is weak in communication skills.
Paul did a great job; quick and efficient!
Thank you very much Oscar and everybody else for all your great service!
Ms Alicia Martinez was very kind and professional. My issue is that the appointment took much, much longer than anticipated. I arrived 5 minutes before my 10 am appointment and was told that the service (oil change) and nail on tire would take 2-3 hours because they were short staffed. At around 1 pm (after three hours), I received a call letting me know that the tire needed to be exchanged instead of patched, and it would take an additional hour. At 2 pm I headed back to the dealership and was advised that my car was being worked on and I’d be notified when it was ready. Then at 3 pm I received a text message again saying not to worry, I’d be told when my car was ready. Point in which I expressed my concern that I would not be on time to pick up my kids from school. Alicia headed to the back to talk to the service providers and told me it would be another 20 minutes. I had to call my husband to get off of work to pick up the kids instead. It was inconvenient and the incongruence of the excessive time it took (5.5 hours as opposed to 3 tops) messed up my planned scheduled. Also, as I waited I experienced people in the waiting room who had arrived much later than me get their car taken care of in a lot less time. The service person knew of the tire issue going in (because when I set the appointment I pointed it out, and was also confirmed when I dropped off the vehicle) and yet the time it took to take care of it, was in my opinion unreasonable, and not what was communicated to me at different points in the day, which resulted in inconvenience to my family. Next time I will insist on a loaner vehicle.
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