Everything was really good. Thank you
Anthony was kind and helped me to know what was of most importance to get done other than what was not needed yet. I appreciated his honesty in what needed to be done. Thank-you Anthony
The tire monitoring service came on a couple of hours after completion of sevice.
No communication from Tony on diagnosis, dropped off at 8:30, I had to call and leave a message at 2:30p, then again and 3:30p only to be put on hold for 22 minutes while service desk girl tried to find him, then told me shuttle service ended at 3p. She got someone to look at my paperwork and guess service was done, then her and shuttle driver graciously agreed to pick me up. Got to dealership at 4:30p, went straight to service desk and girl told me Toby still had not finalized paperwork. She went and talked to him and he still had to go check on the car to make sure it was done. When he finally brought up the car he was very nonchalant about everything and never apologized for lack of communication or call back. He hardly explained the issue to me or walked me through the invoice or services. Finally when he pushed through the paperwork, he didn’t bother to come over and finalize the service visit with me. Worst experience I’ve had at any dealership ever.
Excellent service. I’ll recommend it to as many people as I can
Amiable and respectful service thank you Tony
Jose L
Dana Weeks said the service to my car would be completed by 11:00 am,as promised it was done.
Only thing was that the CarWash facility was not working and that is always a nice plus .
Couldn’t get my courtesy car wash due to your carwash being broken and understood its a courtesy but really could have helped me out .
Robert congdon Was very polite to us customer service number one but our Cadillac problems have not been solved yet our 2014 Cadillac ATS luxury package has been back at the Cadillac dealership’s more than six times for the air conditioner problem has not been solved but customer service was there for us so we thank you Robert for taking care of us and being polite and understanding our problems.
Tony was very polite and assisted me in getting my vehicle serviced and assigning me a loaner vehicle in the interim.
Corky was awesome on delivering our Escalade and his communication was incredible . Good guy !
Kevin was super helpful and I appreciate his looking into the situation at Finlay Cadillac ...I also ran into an old friend Greg White who I had not seen for several years and he recognized me right away. it was very nice to see you’ve got both those gentleman working for you!! thank you
That I had to bring my car three different times before someone figure out the problem. Now I have to wait for the strike to be over to get it fix ????????
I rated this “No,” not so much for M.K.B., but for GMC. Parts are on national back order, requiring me to come in again at a later date.
Been a customer for forty years.That says it all !!!
The car was serviced to replace the CUE. Yet that replacement did not solve the problems. Seem troubleshooting was not engaged to discover the cause. The car was returned to me and the next time I started the car, the trouble / systems failure were present and obvious. This requires another inconvenience at accommodation for a repair not completed.
Customer service starts with the people you have up front and you can’t do any better than with Kevin Knepper. Kevin has always given me stellar service never leaving me wanting or needing anything. If MKB continues to employ people like Kevin the service department will continue to thrive. Kevin has always been prompt when receiving my vehicle and should I have forgotten a issue with my vehicle he has never denied servicing the forgotten issue. He also explains all services provided and recommendations for future work needed. Kevin maintains professionalism as well as being personable individual qualities not always evident in customer service.
Once again, Anthony did an outstanding job of taking care of getting my car fixed. I still love his good customer service & attention to detail.
Thank you MKB & Anthony!
Julia P
Corky is great to work with. Great experience.
Corley was great service was great.
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