Friendly, courteous, makes you feel comfortable
Kevin is my dogg as well as your best employee
Sean said we were leaking acid in our battery and it needs to be replaced. I told him i didnt want the battery replaced. The next day I had AAA come to replace the battery
AAA said my battery was perfectly fine. He printed out the diagnostic report and said I should show this to MKB. Its not the first time I have been scammed there.
Kevin is spectacular! He treats my 2004 Denali as though it is still “Jennifer’s demo.”
Your excellent long term reputation was well and hard earned...and is very much in tact!
Thank you for caring....
Ian G
I am completely satisfied. Robert knew the solution to my transmission problem and I got the car back the same day.
This has been the most disappointing visit for service at MKB. 15-20 min. wait with just 2 cars in front of me; $640 to replace one headlamp bulb? That is ridiculous, I should have gone somewhere else for that. I’ve received better attention from previous service advisors, including getting the express pay option in advance, which didn’t get today, so ended up waiting also at pickup. Perhaps the effects of COVID-19.
The wait was long, but I understand your staffing is down. Corky is the consummate professional as always. The price went up some. Otherwise all was fine.
Corky was great, he was able to set me up with a complementary Lyft ride to my house and back to the dealership after the maintenance was completed. He also estimated the time it will take to complete the maintenance correct and gave a good break down on what was done to my car. I was very satisfied with the customer service.
Full confidence in Kevin K who I have known for over 20y.
I just was a bit frustrated when both Kevin and the other GMC Service Manager why it cost so much to replace both a door window motor and door opener latch for $650 on the same door opening it once, just seemed like too much to do both - but neither Service Manager made an effort to respond to my legitimate question... oh well, I always liked the MK Brown Operation.
Best, George K
Awesome customer service! I love MKB!
See you next time!
I appreciate Antonio’s attention to detail!
Really cool guy. Gets the job done. Thank you
Robert is great. I’ve only had my GMC for about 3 years but I’ve had all my service at Marvin K Brown because I trust and like Robert so much.
Listened and addressed all of my concerns. Great communication
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