Quick, reliable and personable
I was informed by my service rep that the warranty repair work was approved for payment, afterwards I was informed that I was on the hook for half the cost of the repair. Although resolved the rep never acknowledged and apologized for handling my situation wrong.
Only comment.. it took too long! 1 1/2 hour for a oil change. And I had an appointment!
Thanks for the great communication throughout the repair process.
~Tim
I have been taking my car to Marvin K Brown for many years. They have always been kind courteous and very knowledgeable.
Great fast service. Service advisor Kevin is outstandingRich Seld
Corky is a true professional.
anytime,thank you for your guys wonderful service..
Scheduling my appointment was a bad process (I sent an email about this. The only other thing was that my car was there for a week. It was scheduled to be be complete on Friday, which it was. This was fine but it would have been nice to get an update text later in the week. I was wondering when it was going to be done.
Kevin Knepper has worked on my truck and my families vehicles for a long long time! He has always been first class and very professional! Thank you Kevin!
Sean was great and overcame some problems I was having with the utmost of professionalism. I will come back because of him!
Kind people and prompt completion of the work.
Jared did a great job!
Handled everything professional
Great customer service by Corky as always
Anthony is a key employee
Everything was perfect. Melanie was very friendly and professional. I came an hour before my appointment time but they took me in right away. Waiting room was very clean and comfortable. Wait time was minimal.
Corky is great! My service appointments are always a breeze, and I can always count on the fact that my truck is well taken care of, and have nothing to worry about. Thank you so much!
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