Service manager Kevin Knepper was excellent. Responsive and very transparent . I couldn’t have been happier!
Paul c murphy md
Thanks for a quick professional experience!
Oscar did a great job, very professional!
Always have the best experience with Kathleen. She makes sure
we are always in the loop and she goes the extra mile. No one has ever come close to this type of customer service at MKB
As always I’m satisfied with the services I received specially the professionalism that Chris Elliot is showing when helping his clients. Thank you and keep up the good work!
Alicia is very nice and professional. A pleadure to bring my car in for service
Sean is a great advisor! He is always friendly, professional and makes me feel like a valued customer & that he has my best interests in mind!
Chris was attentive, took notes, and got my vehicle ready on time.
My feedback isn’t specific to any one technician. The whole operation was very unorganized, it wasn’t clear how to check-in once I arrived, I was passed on to multiple people, it took about 45 mins to simply check-in for my oil change which I find unacceptable. Many people also mentioned they were on lunch and that they were backed up with customers. It felt understaffed.
Alicia was able to answer all of my questions and made sure that my Cadillac was perfectly maintained today. I definitely look forward to future service appointments!
Took care of my headlight problem fast
As always Kevin gives great service.
I had an appointment to check my check engine like as soon as I check in they told I had to leave my vehicle for 5 day to get a diagnostic !! Is that normal? So why we make appointments why should I leave my car for 5 days just for a diagnostic smh so I left waste of my day I even call of work for this. I also call to speak to a manager they transfers left a voicemail never got a call back .
Kathleen Ferris was awesome as for the service to get my truck fixed. Not to mention still not fix! The wait of 15 days just to find out your dealership could not fix cause my warranty had to be honored by another dealership. Was a waste of my time. I’ve bought at least 4 autos from your dealership & will no longer waste my time with such a subpar dealer.
Thanks again for wasting my time & $200 for a service I knew what was wrong.
Justin D
Kevin is a great service rep. He gets things done. Very trustworthy. A real professional that gives service that is hard to find today. A really nice guy.
I was pleasantly surprised by how timely my vehicle was serviced and ready. Thank you
Very respectful and professional. Maintenance and recalls were done in a timely manner
I always throughly enjoy Kathleen. She is HONEST, STRAIGHTFORWARD, COMPASSIONATE.
She takes each one of her customers personally and you do not find this anywhere. Usually we are just a number, but not with her!
Thank you Kathleen!!
My service advisor Sean was great. Thoroughly explained everything and made me feel special. Look forward to working with him again
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