Sean is always above and beyond all expectations. He makes you feel welcome and he’s interested in getting your vehicle back to you quickly and in tip top shape. Sean is outstanding!
Friendly, efficient, no issues
Anthony is the best. I’ve enjoyed working with him the past 5 years and am sad to see him retire but happy for him at the same time.
M. K. Brown treats you like family.
I was very surprised it took over a week to replace lift gate shocks.
I didn’t know my tires weren’t rotated, that I need new tires, that the there is wear on the interior sides of my tires, and that I need a rotation...until I read the receipt. There was no information about this reported to me by my service advisor. I learned when I read the receipt after checking out.
I was also was very concerned for a number of days that my vehicle wouldn’t be covered under warrantee, as my service advisor “wasn't sure until the tech actually found something wrong and then they submitted to manufacturer”. Seems to me this should be looked into upon check in?
The lift gate still slumped after I checked a half dozen times in the check out driveway...my adviser ensured me that this is the they all must work...huh? Guess I shouldn’t buy another GMC if this is the way they normally work...
Sorry your dealership also wasted 8 days of rental car fees, very poor form in my opinion...if I operated like this at my job, I wouldn’t have one anymore...
Great and courteous as always!!!
I came in for an oil change and tire rotation, and learned that I also had 2 recalls for computer upgrades. What should've been a 2 hour appt with the recall, turned into 4 hours of waiting.
Kevin was terrific!I could not imagine any better service.
Jared is always helpful and gets my car service completed quickly.
He was great, the team was great. Very responsive, timely, friendly. Larry is absolutely excellent in his craft and at his job. Listens well, communicates clearly, and is a huge value to Marvin k brown. I was extremely pleased with him and his service and will always request him upon going to Marvin k brown.
I’ve only had great experiences with Marvin K Brown & Sean, my service person. Everyone is kind and attentive. Truly a positive experience.
Car took longer than quoted , charges were NOT what I was quoted . Someone left their phone in my car and I was inconvenienced and had to bring it back. They also left wet rags on my seat.
Anthony is the best! It’s going to be sad to see him retire!
Service was outstanding. Very comfortable bringing my vehicle in for service.
Sean was very professional and provided excellent service. Thanks very much.
Thank you So Much !!! Mr Kleeper was very kind and got my car done
Very quickly!!! Had a loaner car ready!!!
Thank you Very Much!!!
Renee B
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