Robert is always friendly, considerate and explains procedures.
Luis was very thorough and treated me well! I waited in your lounge but really did not appreciate having the large TV tuned to CNN. Would’ve changed the channel but didn’t feel it was my place. Thankfully I could go into the business center room so I didn’t have to hear the propaganda. The service to my car was good...just didn’t appreciate the indoctrination!
Kevin was very thorough and knowledgeable. Keep employees like him around.
Excellent customer service both Jared and Greg service manager
Poor communication. Technician went on vacation but someone else should have covered. Two voicemails, one text and one email went unanswered adding a week to the work order. The complementary car wash that was offered & accepted was missed. Completely better experience with Lexus, Mercedes Benz & Range Rover.
Kevin is a great service advisor! Listens to what you’re telling him about any problems with the car and then takes care of them. Always returns phone calls promptly and is extremely courteous. Highly recommended Kevin as a service advisor!
Excellent service. I was in and out in no time. Luis explained everything and provided great customer service.
He was very polite..explained the service (scheduled, and recommended). The team was fast and wait time was not terrible.
Kevin,as always, was helpful and provided excellent
service. Thank you.
Luis was a Professional from start to finish inform me of each step-by-step of what’s going to happen to my vehicle of what was being done to my vehicle. Even surprising when he told me about a part that needed to be taken care of with The back windshield wash, Which is scheduled to be taken care of immediately. I really appreciate it.
Kevin is why I come to your dealership. His honesty and great service are very appreciated
KEVIN KNEPPER, SERVICE LEADER, has always provided PROFESSIONAL and EXCELLENT CUSTOMER SERVICE AND EDUCATION. He is a valuable and irreplaceable employee leader. I trust him with all of my CADILLAC AND GMC auto needs and service. Thank you Kevin for all you do. You are truly appreciated for more that 15 years at MARVIN K BROWN.
Luis did a great job, helped me out with a quick repair
I have always been completely satisfied with your service department Kevin napper as one of the best service writers that I have ever had and I’ve had a lot of them over the years he always seems to be looking out for me and have me take care of things that I need to take care OfThanks again Bruce
Jared was very understanding when I was explaining the situation with my breaks and got them fixed - no more squeaking
Jared's customer service is Outstanding!!
We were told the vehicle would be washed it was not
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