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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3453 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Joseph N.
3 out of 5
8/4/2023
The car wash water still smells of ****.
Jeremy W.
4 out of 5
8/4/2023
Marlin was very nice and professional. He was the first one who took the time to stop and see if I was being helped. I had been standing there near the service counter for 10 minutes or so and nobody else asked to help. He and the gentleman that shuttled me to and from my home were both excellent.
Mike R.
3 out of 5
8/4/2023
My only issue is the mileage that was recorded was wrong. It’s shown as 63,158 on the paper work however it’s actually 92,564. I called Drew when I got home to let him know and update the records, but I haven’t heard from him yet.
Sheri L.
4 out of 5
8/3/2023
Marlin is outstanding!
Nicholas S.
3 out of 5
8/3/2023
There were a few issues with the protection application but everything has been resolved to my satisfaction.
Nicholas S.
4 out of 5
8/3/2023
Lucas Smith was very good. There were issues associated with the original paint protection application. My concerns were addressed and Lucas was very professional throughout the whole process. Much appreciated.
Cesar A.
5 out of 5
8/3/2023
The best helpful and did a great job????
Suzanne R.
5 out of 5
8/3/2023
Lucas was extremely polite and kept me well informed on the progress of the service of my vehicle!
Sean B.
4 out of 5
8/3/2023
They were very open and up front about what work needed to be done and what was recommended and did not push any service to be done other CC than what I neede to be completed
David B.
4 out of 5
8/2/2023
Had some check engine lights that needed to be addressed. I couldn't get an appointment earlier than a week and a half out. I was able to leave my vehicle at the dealership and they were able to make the repairs in less than 24 hours. I really appreciate that they worked me into their schedule. They also have one of the cleanest service areas I've ever seen.
Lance H.
1 out of 5
8/2/2023
I wasn’t made aware of the additional service recommendations until I asked when I picked it up if there was anything found. They then showed me in the report the 4-5 additional items that were mentioned. The structure of your report and the texts don’t make that easy to see or identify. On section even said no additional Recommendations. I’ll be back to have the other things done, but had I known I would have authorized all of those items to be done to avoid a second trip.
Kevin R.
5 out of 5
8/2/2023
Always professional.
William P.
5 out of 5
8/2/2023
Ok
Yvonne L.
4 out of 5
8/2/2023
In my opinion, the service dept at Rapids Honda is excellent!
Dylan B.
4 out of 5
8/2/2023
this dude rules
Gary A.
5 out of 5
8/2/2023
Thank you. You all always do well for us.
Jeanpaul O.
4 out of 5
8/2/2023
Thank you Shawn for good job you guys did on my Honda pilot black edition. I'm completely satisfied. I will be back.
Joanne L.
5 out of 5
8/1/2023
Mr. Diloremzo did a fantastic job. Thank you so much for taking such good care of my car. Also thank you to your people for taking care of me. Great job done by all! Thank You!
Scott D.
5 out of 5
8/1/2023
Excellent service
Jeff S.
5 out of 5
8/1/2023
Thanks Shawn, everything went smoothly. Great service!

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