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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3447 reviews 68%
4 star 1010 reviews 20%
3 star 131 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Chris M.
4 out of 5
8/16/2023
Initially I was very frustrated with the communication of Jonathan and the work of the technician. However after explaining the situation to Shane, he took over and was able to both resolve my issues and communicate well along way.
Juliette B.
1 out of 5
8/16/2023
To expensive and it shouldn’t take 1 hr and 15 just for an oil change
Enes M.
5 out of 5
8/15/2023
Mikey did a fantastic job as always!
Adam T.
5 out of 5
8/15/2023
Great work as always.
Dustin J.
4 out of 5
8/15/2023
Whenever I bring my vehicle in for service I always ask for Lucas Smith. He is kind, professional, upfront, and helpful. He is a big reason why I will keep coming back to Rapids Honda for all my maintenance needs and repairs.
Deb O.
4 out of 5
8/15/2023
Lucas is awesome!
Kari A.
1 out of 5
8/15/2023
I left the vehicle with the radio off, when I picked up my vehicle and started it, the music was loud and playing head banging sh$!. Not appreciated at all. Other controls I had left on were turned off.
Mj F.
5 out of 5
8/15/2023
Lucas was super helpful as well as kind. Thanks!
Nicole G.
5 out of 5
8/15/2023
He did an awesome job. He is always a pleasure to work with.
Irma N.
5 out of 5
8/15/2023
The check in staff was great. They were very profesional and service oriented. Service was completed fast, and I was maintained updated on progress. Also, I needed transportation back home when I dropped the car and the driver was very profesional and courteous. Thank you team Rapids Honda.
Paul C.
5 out of 5
8/15/2023
Michael did a great job- very friendly, got the work done quickly, and took time to show me how to utilize a safety feature on the automobile. Very satisfied with Rapids Honda
Crystal L.
5 out of 5
8/15/2023
Thank you, everything was very pleasant and my car was ready very quickly.
Barbara C.
1 out of 5
8/13/2023
I was stranded with my car. Jonathan, my service advisor told me the tow was covered under warranty and no cost to me for the tow. After I got home from picking up my vehicle after servicing, and looked at my receipt, I was billed $203.96 for the tow. Called and spoke to Drew. He told me sorry, but I am responsible for the tow charge. Last Honda purchase I will make in the future.
Tim O.
4 out of 5
8/13/2023
Greatly appreciated Shawn fitting in our car diagnosis and addressing its problems so quickly. I liked his positive and helpful attitude. A positive experience overall.
Chris T.
5 out of 5
8/13/2023
Michael was very open and honest with me. I was happy with that approach. The first time I was at your establishment it felt kind of used car salesy...so I appreciate the change and will be back.
Bernice S.
5 out of 5
8/13/2023
Good job!
Patrick P.
4 out of 5
8/12/2023
I came in without an appointment needing an oil change before my trip that same day. He was clear that it would be about 2 hours and 2 hours later my car was ready. Thank you for fitting me in!
Jan L.
5 out of 5
8/12/2023
Great service as usual.
Kelly H.
1 out of 5
8/12/2023
I was told one time then I got there they told me a total different time Then they told me my car needed several things done to it which I already had done I wasn't happy at all very frustrating
Curtis J.
5 out of 5
8/12/2023
Very friendly staff , took good care of me!!!!! And also fast . Great place

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