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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3434 reviews 68%
4 star 1007 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Ashley L.
5 out of 5
4/23/2024
Great job! Thank you so much for your help! :)
Ella T.
5 out of 5
4/23/2024
Michael is super nice to work with and very knowledgable
Curtis J.
1 out of 5
4/21/2024
Oil change took over 2 hours, also when I got into the car the mechanic passed gas in my car and I had open all windows when I left that’s rude!!!! I think you need to talk to your mechanics on this issue!!!!!! Not very professional. It’s disgusting.this rates low on my visit today!!
Steven H.
2 out of 5
4/21/2024
It is unclear if my vehicle was scan or if so, what was found. I received no call when my vehicle was completed, only an automated text. I called back with questions and left a voicemail but never received a return call. Not satisfied, probably will not be returning again.
Kenneth R.
5 out of 5
4/20/2024
I am completely satisfied with coon rapid Honda .
Jennifer M.
5 out of 5
4/20/2024
Michael Estrada was efficient and professional and is very helpful and friendly ????
Minh L.
5 out of 5
4/20/2024
Very good service
Mary M.
5 out of 5
4/20/2024
It was Matthew who helped me and he was very friendly, professional and helpful.
Leabo L.
2 out of 5
4/20/2024
I paid for detailing but the car was not clean in a couple of areas.
Richard W.
2 out of 5
4/20/2024
I made an appointment on line for 2:00, I arrived early at 1:30 and was told there was no appointment for me, however he checked me in. I went to the lounge, a few people came and went and I waited until 3:00 and then looked out in the service area and I saw my car was on a rack so I assumed they were going to work on it. At 3:30 I talked to the mechanic next to my car and he told me that the mechanic was not working, but rushed to the service manager who immediaely came out and apologized for the delay and told me that the line job that was to be done was free and also the next one. The day was a real bad experience however the service agent was very apologetic and by making the offer to me of the free line jobs was appreciated.
Linda N.
5 out of 5
4/20/2024
I have appreciated always seeing Shawn in the service department since I bought my vehicle in October 2021 and having him take care if my appt. I know my experience is always in good hands.
Todd F.
5 out of 5
4/20/2024
Marlin was friendly and professional, great service.
Allen N.
4 out of 5
4/20/2024
Shawn is Awesome!!!
David S.
5 out of 5
4/19/2024
Everyone was easy to work with. Problem was taken care of. Hopefully I won't need to have another issue, but if I do I would gladly bring it to rapids honda.
Shirley K.
5 out of 5
4/19/2024
He was very good with all his help
Steven J.
2 out of 5
4/19/2024
Auto Butler was included with the purchase of my vehicle. First visit today to get that and an oil change done. Was disappointed to find the interior not cleaned. It was explained to me by 2 different service Techs that "when you purchased the car, they should have told you that you have to ask for that." I purchased the car 6 months ago and there is a lot of info going back and forth. The optional interior clean should be a service offered at check in for Auto Butler service. You know, sell the product.
Anna J.
5 out of 5
4/19/2024
Good job
Lisa S.
5 out of 5
4/19/2024
Great service !!
Tim F.
4 out of 5
4/19/2024
I hate surveys.
David F.
5 out of 5
4/19/2024
My car was serviced quickly including a recall item that had to be done. I was very pleased with how quickly it was done and the price was very good.

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