The service was efficient and my Lexus was done right on time. We bought our Camry from here and they take great care of it I'm very happy they did the same with our Lexus.
Payton was the absolute best! He went above and beyond for me which made me a forever Roseville Toyota customer! Please let Payton know how much I appreciate his kindness!
Very personal and professional he did a great job!
He asked me to sign the paperwork without any explanation. For example he didn't tell me how much it cost for diagnosis.
Every single person that I spoke to that day I asked about trying to get the crack in my windshield fixed that day, nobody actually said anything about the process of having to make a separate appointment for it til everything was done basically
staff are pleasant and friendly
DERICK WAS CURTEOUS,INFORMATIVE, AND VERY LIKEABLE. IT WAS NICE TO WORK WITH A GREAT SERVICE TECH.
When my vehicle was returned a couple of things were not as I had left them. Specifically, the exterior mirror on the passenger side was tucked in along the side of the vehicle, which I didn’t realize until I pulled out of the parking lot. The rear view mirror had also been moved. Lastly, I always lay a towel neatly across the backseat to protect it. When I got my car back it was clear it had been removed and just thrown back into the car in a heap. Considering the nature of the service, I’m not even sure why anyone needed to access the back seat of my vehicle.
I was very lucky today that you had a cancellation to start with. It would have nice for Sam to tell me they checked out everything and it all looked good because I didn’t know you did that when I just come in for an oil change. That was great to know when I got home and read the paperwork. It would have been nice to know what I was signing 4 times. I was surprised you don’t take the vehicles through your car wash. Once my truck was done it seemed to take a bit to get my truck when I was the only one waiting. All in all it was a good experience
I contacted corporate regarding the poor service I received today.
He was very helpful, clear and understanding. Best care I’ve gotten sense getting the vehicle and I think he deserves an award or a raise for his customer care.
I had purchased an extended service warranty some months ago, and I am very disappointed that it only covers oil changes and tire rotations. When I bought it I think I was told it would cover my 90,000 mile service. The old bait and switch as far as I am concerned.
Hugh A
The whole transaction was nice and smooth. Thank you
Everyone we interacted with was better than good. They were exceptional. One has to believe the owner is a believer too.
Professional and very responsive
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