Chris was awesome. Courteous, knowledgable and fast.
Your system is broken when it comes to picking up the vehicle. Making people have to go to the same person who took the vehicle in is a grand waste of time. Every time I come to pick up the vehicle there are attendants who are available but I am always told that I have to wait for the exact person who did the intake … why? On this visit there were FOUR attendants with no one waiting and I had to stand there for 15 minutes to get my paperwork. This is absurd. The intake process is cumbersome enough. Why make the pickup process so overly prescriptive. Everyone is always friendly, but your process could easily be trimmed in a few places.
Austin delivered an exceptional customer service experience and she was on point with educating us about car parts. Bravo!
Chris has become a good friend and someone I can trust
Connor always takes great care of me. Once again he made the service appointment great experience. Got my brakes fixed and they were great excellent service along the way
Omid was very proficient, professional, and friendly.
Helpful and pleasant to talk to at end of day when people are generally mentally checking out to go home.
Im sorry what was it that Rachel helped me with?
Long wait, but generally a good experience
Please replace you intercom. Could not understand the names being called out!
Friendly and speedy service
I have always been very pleased with my service until 10/10. Then speaking with Omid Oskuie I have had before with his kind professional manner. I told him the issue & he started working on the problem speedily do to the fact. I had my 2 small grandchildren there for 1hr getting my car service earlier. Excellent job Omid got me a rental car assured me my car would be taking care off. Also the rental car guys was awesome 2. Excellent job Toyota Roseville
Great service experience! Professional, courtious and quick. Thanks!
It is a wonderful experience to have Cory Lunsford for our service representative. Thank you Cory..
Kyle was awesome and customer service was superb!
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