Jim Burke Ford Auto Repair Service

Good separation in waiting area and nice they give me an appointment in 20 minutes from my call.

ford should use better lug nuts on trucks so I did not have to buy them again

Misty who waited on me was professional and Courteous. It's great being able to make an appointment. allows me to schedule my time.

He was quick and very helpful

Kaycee helped so much! And she is very professional and did a wonderful job. Thank you

Service was very good.

While repairs were not accomplished, it was not due to anything that Gabriel did or did not do. I remain completely satisfied with the efforts of Gabriel

These are comments based on a person that is also committed to providing impeccable customer service. 1 would of expected masks and gloves with the interaction of service staff meeting and greeting at vehicle while climbing in it especially in these times. 2 Interaction with service writer was good but I would of spent a lot more money if a loaner was available. I live in Bear Valley and the diagnosis included another days of work. Always Have been provided a loaner for my wife’s Mercedes and they do all the work.Jim Burke missed out on approximately an additional $750.00 for a $30-50 dollar loaner. 3 Asked to buy an additional Fob for approximately $350 and when I questioned The cost it was stated it included $70.00 for the key which I already have from the one I machine washed. There is a little more to this, my truck was side swiped a few months back and repaired there where it was stated if I bought the Fob they would program for free. ( my issue for not taking him up on that then but was told replacing the battery should fix it but didn’t) 4 Understanding service and sales; and just a suggestion - if you would work with a customer on pricing discounts - your work will double. Must give the consumer the feeling you are watching the little things of cost for them; earning their trust, Give a little to get a lot back. Once you get that bond, price does not become an issue because You earned trust. (IE - took wife’s vehicle in for service and they spotted a loose wire on the underside. Mercedes wants to solder/seal connection versus a **** connector. They could if charged me 30 minutes plus parts, waived maybe because I had $1400+ in service being performed. Point making that they were not nickel and dime me to death. Feel free to reach out on any of the above, would be willing to share these experiences with your team if you agree from a consumer and business service provider perspective. I know our company Rain for Rent has done business with you for probably as long as you have been in business. Jay C

Great service. Thorough review of everything they checked and into the car. And the price was right.

Good job as always thank you.

Brandon is always so helpful

Good job !!!!

Matthew always gives us remarkable service! During this Covid-19 issue, it was very helpful to have someone pick up the tire and return the new one, put it on the car and I never needed to have any face to face contact. I love the team at Jim Burke Ford! I'm thankful for the relationships I've developed with the staff. Thank you!

It’s always a pleasant experience. The team is quick and efficient.

Always excellent service.

Very satisfied thanks

I always get a great service

I have been a long time customer, and Misty Carrillo has been my service work contact the entire time. Misty provides my F-150 vehicle with the required work that I ask for. Misty ensures that my F-150 vehicle has the required vehicle checks that are recommended by the manufacturer. I am completely satisfied with Misty Carrillo customer interface with me. Thank You. Joe L

Outstanding job

She was very helpful and provided the service I expected.