Got me in fast without wasting time
Great service- helpful and answered all of my questions. Got me a quote for tires as well as he said he would. This is why we come back to Jim Burke Ford.
Misty was very courteous, explained what was going to be done and how long it was going to take. And while I was waiting, I saw her very calmly and politely deal with a guy that was being a real jerk. I personally would have handed him his keys back and showed him the door. But her responses were polite and composed. She is a true professional.
Our Ford Fusion is important to our family ?? We needed oil change and Brandon was very thoughtful going over our Fusion he found some other issues and talked with me about them. I felt Brandon really cared about our Ford Fusion maintenance and cared about the safety of our family. I believe Brandon Valdez is valuable and an asset to the Ford Family.
Thank you Sincerely,
The Wroe Family
Very friendly and helpful service
Great Job.
Very quick. Very thorough.
Had Alignment check and corrections performed as a result of tire wear check during oil change “Works” service. Yes “Satisfied”, however, I don’t understand how the abnormal tire wear (such that tire rotation was refused) was not detected during a prior service (every 5,000 miles)? Only Ford is handling this maintenance since it was new. . I had to spend $869 for new tires before Ford would align my truck. I had 1/4 tire tread left to use. At $869 per set of tires, that’s nearly $200 I lose. I’m retired, no RV trailer, no hauling, no towing, etc. sits in driveway. I don’t get it.
HOW COULD I AVOID THIS IN THE FUTURE??
Looking forward to the survey! Will be happy to fill out the survey from the manufacturer!
Excellent service. He knew his stuff and my car was done before lunch
Gabriel was very friendly and personable!
She was excellent. The best service provider I’ve ever worked with. Worked circles around everyone else, 5 stars!
Tried to charge me $270 to diagnose a distorted audio problem, car is under warranty. Porterville Ford had me in and out in 35 minutes!!!!!! Never again Jim Burke! My future Fords will come from Porterville!
Gabriel is knowledgeable, friendly, and an excellent communicator. He called and texted me with updates on our vehicle. He definitely will be my "go to" guy in the future. 100% satisfied!
Not the service reps fault, I had a low tire on my 2019 Escape and it took over 24 hours to replace the tire. I purposefully lease a new car every three years in order to avoid car issues. While a tire is beyond control, the fact that they are not readily available is unexcuseable. I had to rent a car yesterday, additional expense that shouldn't have to be.
My experience was a satisfying one.Brandon truly showed knowledge and experience in his field.He treats me like his only customer.
Misty was very professional and informative and great customer service
Misty, Brandon and your mechanics are the best in town. Grade A on customer service. You (Burke) are very fortunate to have great employees.
Misty was great to work with. Courteous, professional, and knowledgeable.
Social