Norm Reeves Cerritos INFINITI Auto Repair Service

Excellent service

The Cerritos Infiniti Team working on Saturday was amazing. They were very communicative and just simply on top of everything.

Great job Arcee you're always giving Great Service!!

I dont need to be contacted, my experience was bad and its over with

Edwin has the best customer service skills. Very informative & works quickly! Thank you & see you for my next service.

Well satisfied about the service they provided. Excellent job.

Edwin was very courteous and worked efficiently to order the part needed.

Arcee was great. He reached out and scheduled us right away to go in to finish maintenance in our infinity. He had our car ready when he said it would be.

I had service with Cerritos Infiniti dealer. Service manager was Candice and she provided exceptional service.

Great service!

Your rep wrote down items that she claimed to be needed. I read and let her to go ahead and do my regular oil change on the list she wrote down but not the tire rotation since I get free tires rotation where I bought them. So I sat there for almost 2.5 hours. I came in before 9:00am my appointment. She said 1.5 hours fine. After 1.5 hours I went to her to inquire. She then said 1,5 to 2.0 hours. She also said if I want my car wash it will take another 20-30 min. So I said no car wash. 30 min later around 11:20 my car was driven out. I found out they only did oil change. Not what she wrote down on her sheet. We obviously had some mis communication. I only exclude tire rotation but everything else she had written was fine. After all that wait it was a simple oil change? I came in early enough for my appointment. Ppl were hardly coming at the time. After all the missed communications a simple oil change shouldn’t really take 2.5 hours. I suspected since she took it as an oil change is nothing really that important and I was placed at her last list of the 9:00 am although I had appt? It sounds to me just because she thought it was just a simple oil change a customer is not that important. So I was placed at the Las of Her list. An appointment is an appt. it doesn’t matter if it is a simple oil change we made appointments and should be placed as made not bec it was a small commission on her part being a small job of an oil change. I was dissatisfied. I’ve had my car service at your facility for many years. I can see the so much Changes due to commission structure based your employees income. It’s getting worst.

Isaac handled my car situation with great pride,professionalism & kindness. I continue to enjoy and appreciate his great customer service and the care he provides with each every maintenance. He is the main reason I continue to choose Cerritos Infiniti!

Great customer service from start to finish.

Thanks again

Everything was great.very good customer service

John always does a fantastic job. He does what he says and says what he does! Unfortunately my Infiniti isn’t very satisfying, maybe someday they will get there Quality under control. Rich B

John Yarber has excellent customer service skills!!!

Thank you!

John was an excellent service advisor and made sure all my concerns were handled in a quick professional manner

Candice was great to work with. Thank you Candice ????!