Norm Reeves Cerritos INFINITI Auto Repair Service

ARCEE IS THE BEST

There team was on it, fast and efficient. Won't go anywhere else.

A huge thank to Arcee for working to resolve my problem in the manner requested.

Appointment was scheduled (8:45 am) one week in advance for a simple oil change and check air pressure on front left tire. This was the most annoying experience with auto care service. I did not receive my car until 11:30 am with oil finger prints on hood and door handles. Although Jason wiped it off, mechanic should wear gloves to protect customers white vehicle. And lastly, my psi tires read 40 psi on each tire which exceeds the manufacture requirement.. this is ridiculous and unsafe.. I am never coming back to Norm Reeves Infiniti again.

She was very helpful and informative, recommended a few options as far as maintenance, knowledgeable if her field and very professional.

Jason addressed all my concerns about my vehicle, he cares and pays attention to what is needed. Thank you Jason.

I had an appointment at 9:15am to check one tire. I arrived at 9:10am. Arcee told me it will take 1 1/2 to 2 hours. Never came out to give me a status on my car. When we went to the counter to check, around 11:40am Arcee said they hadn’t even checked on it. He said to give them 20 minutes more. He called me at 11:57am and said my tire had a nail and couldn’t be patched that I need a new tire. It took them 3 hours to tell me that and I was waiting in the lobby. I would see other customers come in and sit in the lobby after me and left before me. Why where other customers being attended faster than me when I just had a tire to be check? I will never buy tires again from Infiniti maybe not even a car. I have bought 4 cars from Infiniti since 2006. Very disappointed with this service. I always deal with John and waiting this long has never happened. Arcee needs more training in my opinion.

Thank you

Candice, thank you and your team!

Arcee's the best! Love working with him. Thanks Arcee!!

Candice Roxas exemplified what customer service should be, she was outstanding keeping my informed on the progress of my vehicle

Remember to check in the lobby for customers, especially when their cell phone dies.

Every interaction I had, starting with making the service appt, has been mediocre at best. Even the auto generated text messages are unprofessional. The service advisor couldn’t even put their name, all messages are signed “Your Alias”. I will not return to this location for service or for a vehicle purchase. I would rather be inconvenienced. Please contact me if you would like detailed feedback on my experience. Elizabeth Rubio ****-****-xxxx

We always request Arcee as our service advisor. He is very thorough and always keeps us updated on our vehicle repair process if it takes longer than expected.

John is a fantastic service technician. I always bring my car to him.

Never got notice that you moved. Last showroom was so nice. New location is awful.

I was completely satisfied with my service and most of all with my rep John Yarbet he's awesome, amazing, and gives good customer service

Arcee is amazing and extremely helpful.

Thank you

Arcee C. is always very helpful, professional, and accommodating.