I was Told my service would be 2 to 3 hours maximum. At three hours, I called my service advisor and he did not call me back. I decided to walk over to the service center from the mall and found out that they did not even start on one of the two services I was supposed to do in that timeframe. I now have to reschedule and come back in again. This is a huge inconvenience.
After receiving my vehicle back from Infinite, I noticed my rear left sensor had been pushed in. Only my rear right had damage prior to my visit to Infiniti. Now I have a missing sensor on my left rear. Although there is no way to tell whether the sensor could have fallen out of socket from regular driving, just was something I noticed
Edwin did a fantastic job of taking care of the customer. I thank him for his superior service and making me feel appreciated as a customer.
Edwin was wonderful from start to finish. Definitely a 5 star experience with him.
Very professional and pleasant
Always trust Johns recommendations and how well he explains the work that’s completed. I continue to bring my Q50 to be serviced because of John!
Loved Arcee service. 5 star!!!!
Thank you Edwin. Always appreciative of your help and the service provided.
Warren
Roxana was very efficient and courteous, but I unpleasantly surprised that engine oil was only half full, the car was serviced last December when an oil change was done, and the car has only 20,000 miles!
Arcee was so attentive and thorough with everything. Arcee definitely took care of my repair concerns. Arcee gets a 120% performance rating from me.
I love the visuals and communication by the tech via video! Thank you!
Candice took care of warranty issue in a timely manner, especially challenging since it was the start of a long weekend and there were plenty of other customers.
The corrected a misunderstanding quick and fast.
Very happy with Arcee very polite.
Jason was very helpful despite being busy.
Very professional and completed quickly
She's very helpful and professional!
This is my second time having Jason help me and again, he went above and beyond. Exceptional customer service. I can tell he enjoys his job. Always pleasant, punctual and respectful. Awesome Employee
I LIKE THE SERVICE AND EXPLAIN ABOUT MY CAR. BY JASON BUENO
![name] is located in the postal area of 90703 in CA. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/2518/800x800/aaaKR57QSk7Lw8URIUsI.jpg "name] is located in the postal area of 90703 in CA. Stop by our auto repair service center today to get your car serviced!")
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