Norm Reeves Cerritos INFINITI Auto Repair Service

Professional service!!

Thank you Edwin Rivas is a great Advisor on the decision for my car. I will always appreciate infinity service and Edwin as my advisor for my car. Thank you

I am extremely disappointed in the way business was carried out during my visit. I booked a simple oil change as I reached 7,500 miles on my car. Once on site, I asked to pay in advance to do the work since I was in a rush to attend several meetings. I was presented with an estimate of $180 for that service. Perplex by the cost, I asked the manager how he could justify it, the response I received did not clarify the actual work that would end up being performed on the vehicle. After I left and still in shock by the cost for this oil change, I went online and printed a coupon from your dealership which would allowed me to get the oil change service for $94+tax. Being busy at work, I asked one of my employee to pick up the car for and apply the coupon so i could get reimbursed. Unfortunately, I never got to speak to your agent but essentially I was sold a different service that I asked for and the charges were kept the same. My employee was in no position to argue and just took car. Though you provided a service that probably cost the charges I received, I never asked for it. I was simply sold something other than what I requested and was given a vague explanation for it. One could argue this is pure miscommunication, I believe your agent applied a sales tactic that brings a moral concern on my part and certainly will make me consider other options for servicing my vehicle in the future. Respectfully, Mr.Perri

Thank you

Thank you for being so helpful.

Arcee was quite helpful - very professional and pleasant.

Fast service and explained the findings clearly at the end.

Very efficient & knowledgeable. Fast service.

Very helpful and honest, service was quick and car was clean! Thank you!

edwim rivas was great from the point of taking the car and then giving me updates as time went on. the service department is awesome. edwin, arcee , and all the techs who worked on my car. thank you. you are much appreciated

Please see if you can find me a deal on a oil change needed soon for my Q50a. I used to get the two fir one price deals when you had them !!

Edwins dedication to customer satisfaction is exemplary. I’ve driven an infiniti for many years because of the care I’ve received from Edwin and his counterparts at this service center.

Thank you.

Excellent costumer relation! Straight forward. He’s an asset to Infiniti service team. Highly recommended service advisor!

Isaac is the best he has taken care of 3 cars that I have leased for you. You really should appreciate him. Colette B

Everyone was wonderful and very courteous I am very happy with the service

I always select to have Arcee assist me when I bring in my car to infinity. He’s prompt, on time, professional, And provide exemplary service every time I go to the dealership.

Great customer service

Service is always a good experience. Edwin takes great care of me and my car.

Issac was the bomb.com, he made me feel so comfortable. Normally you have people that try to cheat you and tell you things are wrong with your car and in reality it’s not but he was really good and honest