Norm Reeves Cerritos INFINITI Auto Repair Service

Most definitely. John and his team are great ????

Arcee has never let me down and has always delivered top level customer service. 100/100

John is great! Happy he is my service advisor. Thanks

awesome service

Service was excellent. My service advisor Edwin Rivas was great. As usual, he was honest, thorough, informative & knowledgable. His suggestions for future maintenance are much appreciated. I will be scheduling an upcoming appointment soon.

I have been serviced on my last six Infiniti’s and have never been treated so rudely as I was when I visited. The service representative who contacted me when I got to the drive-in was not very experienced she didn’t understand what I was saying. So he got somebody else who is more experienced and for some reason he told me that I had to change my tire in order for them to fix the flat tire sign that was on the screen. I just wanted the screen to be cleared. I didn’t want him to touch the tire because I had it fixed somewhere else. But he could not understand it and became very agitated and so did I. I told him he had nothing to do with the tire and this problem was only for an electronic resent. He wouldn’t do anything and was very rude. I drove around to the front door and ask for the general manager. I waited in the lobby and a service person came to me and said we can fix it we’ll just mention that the tire was fixed by someone else. In about 5 to 10 minutes he was back. I was very satisfied with him but the other gentleman needs some anger management classes even though he had worked in this business for 20 to 30 years. When I left him I called him a jack ****.

Five star service. Arce is the best!

He was excellent.

Good jobs guys

Perfect job

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Edwin provided excellent service as always. He is the only technician I will deal with. Thanks Edwin!

Always a pleasant experience with John.

Amazing customer services

I have been a customer for 11 years. John you as my 1st service writer, was very satisfied. John was not available, so I went with Issac Diaz, very satisfied with my dealings with him. I also have dealt with Edwin. All gentlemen have provided orofessional, knowledgeable service

No comment other then John is one the best service managers I’ve worked with!!!

Excellent service..

John quickly informed me of the possibility of my account being double charged due to a glitch in the system. After receiving his text msg and his voicemail, I looked at my bank account and found that I had been double charged. Thanks again John for informing of the possible double charge as quickly as you did!!!

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Hans is very thorough and diligent about his work. Great job