Darling’s Service Department was able to look at my car when it was first towed in and John Dow was able to examine and fix the issue quickly so that I wouldn’t have to wait the 10 days for my scheduled appointment, to get it seen and fixed! I am very pleased for the care and consideration shown by John and the service team!!
William was very helpful getting me several tire options then getting them on short notice
Thanks for the speed of the service.
When I bought the truck I bought the 80K service but not sure why it was not used today.
Cordial, knowledgeable, courteous.
Excellent employee!! He’s a keeper.
Darling’s just replaced the windshield on my Q8 and returned the car to my home which was great
however, i just noticed they did NOT put the new inspection sticker on the windshield!! so now the car is not legal to drive. we did the windshield replacement now in part the car’s inspection was up April 30
please note the repair also took an extra day to complete and am very surprise the new inpection was not done during this delay and put on
i live 90 minutes away in Greenvilke - how do you propose remedying this?
Cooper was very knowledgeable and very personable. It seems like all your staff is great with customer service.
Jeffery was extremely pleasant and explained the service being performed on the vehicle in detail. Excellent service all around.
Excellent customer service.
brought my car in for service on 4/1/2022 for an oil change, recall on roof racks, inspection to purchase my vehicle at the end of lease, and have the light in my passenger mirror repaired (I brought the light to Service’s attention that it was broken and kept falling out at my September 2021 service, and was told “if it falls out again, let us know” but repair was never attempted).
I was told on Friday that I would now have to pay for the light out of pocket, as the warranty was up in the end of January. Where it wasn’t repaired in September when I brought it to their attention and repair wasn’t made, I don’t feel that I should have to pay for it out of pocket now. It was supposed to be discussed with the service manager Friday and then I would hear back, but I have not yet heard anything.
I couldn’t ask for a better person to take care of my van he made everything in detail of what I needed done and is going to be taking care of all my van needs excellent person for the job
I have bumper-to-bumper warranty on my VW. I went in to get an inspection, and squeaky brakes fixed and was told this was normal for that car. What's the point of a warranty if it's unfixable? Not rep's fault, but very disappointed with my choice of vehicle. Will not buy another VW. Did have to let rep know inspection was supposed to be free, since he was going to charge me.
Eric and the team there did a great job; the courtesy drivers were also a pleasure to interact with. Customer service at Darlings has been superlative across the board.
everything was fine except that my passenger side windshield wiper had no rubber blade, it was hanging out of the hood. The receipt said that the windshield wipers were inspected and the fluid topped off. I would hope that I would be informed of the defective wiper and the fluid was not topped off. Makes me wonder what else may have been missed.
William is always great. Professional and efficient.
Jeff was extremely wonderful
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