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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1332 reviews 65%
4 star 422 reviews 21%
3 star 66 reviews 3%
2 star 91 reviews 4%
1 star 141 reviews 7%
Review Us
Greg M.
4 out of 5
7/31/2025
I reached out to clinton auto group with a jeep that would not start in my garage Todd saved me money by having a couple of other employees to come out and start my vehicle and the drive it back into the dealership to service it Within one hour of calling him my jeep was on its way to being diagnosed and fixed. He not only saved me a towing charge but made it convient for me as I was home recovering from surgery...you couldn't ask for better service than that
Lorraine C.
1 out of 5
7/30/2025
When I first arrived there with my car problem, I was told my deductible was $100, but if the extended warranty covered this part needed, the deductible would be returned back to me. When I saw the estimated cost, a $75 fee was on the statement for a cabin filter. I questioned that but left. When I got the call that the part was in, I stated I didn't want to have the cabin filter changed at that time, and was then told the work can't be done unless the cabin filter was changed. I felt that I was being taken advantage of. After doing some research, I called the service area and told them that this is not true so then the statement changed and I was then told that no, I don't have to get the cabin filter changed. After scheduling the appointment for the service being done, I had a few people say to stay away from your dealership, which now I understand why. Im 74 years old, and feel like I may have been taken advantage of, had I not done some research on my own. Im also looking to buy a different vehicle, but dont expect to deal with your dealership.
Arica J.
4 out of 5
7/30/2025
Remaining parts are not needed. Took it to a body shop for those repairs. Thank you for the help. Arica J
Joyce O.
5 out of 5
7/29/2025
Good job! And scheduled quickly!
Merschman Fertilzer.
5 out of 5
7/26/2025
Great service. Todd and the whole crew are great. Customer focused folks!!
Carla H.
2 out of 5
7/25/2025
It still rattles
Carl D.
5 out of 5
7/25/2025
Very Professional Great job!!!!
Linda S.
5 out of 5
7/24/2025
Always do a great job on service and wash the car which is a big deal for me!
Darrel S.
5 out of 5
7/22/2025
Thank you for helping to find the problem with my vehicle. I’m hoping the next step goes as easy.
Milton (Mack).
4 out of 5
7/18/2025
Ditto your comments.
Kevin K.
1 out of 5
7/18/2025
While satisfied with this particular interaction, I was very disappointed that my warranty claim was denied. My Explorer ST had an exhaust pipe fail due to an obvious defect, due delays due to dealer and tech availability I went ahead with a repair with an independent vendor, only to discover that due to the repairs it could not now be covered by warranty. I find this outcome as totally unacceptable
Dave W.
4 out of 5
7/18/2025
Todd Boyer has a great and friendly attitude and personality. He takes the time to listen to your concerns and then comes up with a quick fix repair on your vehicle. Any time I’ve had any problems. He works me in the system quickly, and the repairs are done on time and within the budget. He is a great asset to the organization and that’s why we have our jeep serviced there. Thank you, Mr. Boyer.
Gary S.
5 out of 5
7/17/2025
Good job, thanks ????
Michael M.
3 out of 5
7/17/2025
it all got fixed. the only addition is better communication. i text the text i got. no response. Other then when it was complete. i had to call to find out why it wasn’t finished on time. I am not mad more annoyed. Happy with your work.
Timothy M.
5 out of 5
7/15/2025
Quick and easy upgrade to my new Escape. Very pleased
David B.
4 out of 5
7/12/2025
Todd no his job very good at it
Douglas M.
5 out of 5
7/12/2025
Great customer service
John M.
5 out of 5
7/11/2025
Jacob did a fine job. He answered all of my questions and got me in and out quickly. Thanks Jacob.
Kathy B.
4 out of 5
7/11/2025
He even asked if I wanted to rotate the tires. Which I didn’t know I was supposed to. He was very kind if you mean the gentleman behind the counter. I would try to use him every time.
Lucas D.
5 out of 5
7/10/2025
Thanks

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