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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3602 reviews 68%
4 star 1216 reviews 23%
3 star 120 reviews 2%
2 star 197 reviews 4%
1 star 199 reviews 4%
Review Us
Nancy B.
5 out of 5
1/7/2026
Rodney was very personable & took good care of me & my vehicle
Patricia B.
5 out of 5
1/7/2026
Joe V. Always gives me great service. He tells me what I need to do today and what can wait till my next visit. I always trust him with my service for my honda hrv.
Karen C.
5 out of 5
1/6/2026
Everything was good
Lance O.
3 out of 5
1/5/2026
The only thing I found odd was when I asked them to check rear differential I was told that there is only a drain plug and would have to change out the fluid? If I am correct, on a 2007 Honda CRV there is a drain and a fill plug. Other than that service was good.
Michelle S.
5 out of 5
1/4/2026
He was very understanding of my situation with my unexpected car issues. He was willing to work with me to make sure the car was safe again. Grazie’ Giuseppe!
Milton T.
5 out of 5
1/4/2026
Great service as usual
Chris M.
1 out of 5
1/4/2026
I brought my original Ridgeline grill in to be installed replacing an accessory HPD grill I had installed at the time of purchase. I was disappointed that Honda didn't realize I didn't have all the parts for the install up front and was charged ~ $250 for labor performed.
Josiah H.
5 out of 5
1/2/2026
He was really fast and professional. Helped me get in and out faster than expected! I highly recommend him to anyone.
Denver W.
5 out of 5
1/1/2026
Great place to take a car for service, friendly and knowledgeable staff. work was done in a professional and timely manner.
Kattie C.
5 out of 5
12/31/2025
Thank you ????
Arcelia T.
5 out of 5
12/31/2025
Que di muy bien gracias por su servicio
Natalie G.
1 out of 5
12/31/2025
I was schedule to come back for new tires but somehow they marked up the repair by adding on upper ball joints. Went to a different place and they did not mention any ball joints issue. They replaced the tires, did alignment and even took off the 2% surcharge that you pay when you use a credit card. Even got better tires than they wanted to give me for less price.
Catherine M.
5 out of 5
12/31/2025
Great service and comfortable facilities
Sarah H.
2 out of 5
12/30/2025
Joe was great, but whoever I spoke to when I called to schedule said there was an autobutler appointment available when there wasn't actually. So maybe customer service/receptionist needs to send those calls directly to the service department.
Allison P.
5 out of 5
12/30/2025
I worked with Joe (not Sam) during my last visit . . . always a pleasure. Rating = 5
Eugene I.
4 out of 5
12/30/2025
Joe had the shop do more than I expected and had me out in an hour. Thanks Joe
Gerald B.
5 out of 5
12/30/2025
Honda's service technicians are very professional.
Christopher N.
4 out of 5
12/30/2025
Sam is a great service tech
Cary K.
4 out of 5
12/30/2025
Rodney was great. Called me to tell me what was wrong w/my vehicle & gave me an estimate to fix over the phone. Also had the starter “button” replaced. The price was very reasonable for a dealer as I was in a pinch bc I was traveling through Kenosha. I had to catch a flight and they kept my car for an extra week for me to pick it up. Because of the Christmas holiday approaching, I wasn’t sure they would get it done by the time I returned a week later. Pleasantly surprised that it was done within a few days. I drove back to Chicago with no issues this evening. Would definitely come back for scheduled service. Far better communication and didn’t feel like I was being oversold on non important issues. 5-star Review*****!
Matt H.
5 out of 5
12/30/2025
I always work with Sam and am always satisfied with the service I receive.

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