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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3559 reviews 68%
4 star 1200 reviews 23%
3 star 118 reviews 2%
2 star 196 reviews 4%
1 star 198 reviews 4%
Review Us
Thomas C.
5 out of 5
5/6/2023
I appreciated Joe’s excellent explanation of what service my car needed and his timely communication about the progress of the work!
Charles G.
5 out of 5
5/5/2023
Same as always- A nice job done.
Nicholas C.
5 out of 5
5/5/2023
Rodney did a great job of keeping me updated and getting to the bottom of the problem with my car.
Roxanne W.
5 out of 5
5/5/2023
Joe was very customer focused and possess a high level of service orientation. I felt that he understood what my service needs were and offered recommendations to meet my needs.
John R.
4 out of 5
5/5/2023
Joe was great! Extremely helpful. The indefinite back order on my parts. Not so much
Jeanna C.
5 out of 5
5/4/2023
Rodney was very professional & I appreciate all of his help.
Marco O.
5 out of 5
5/4/2023
Joe Valente is always helpful when it comes to my vehicle. Always does a great job.
Dave M.
5 out of 5
5/4/2023
Very good service
Robert T.
5 out of 5
5/4/2023
Nice service went over what car was going to need in future Easy in and out quick services
Daniel L.
1 out of 5
5/4/2023
I bought this car with a bumper to bumper warranty and have only had it a few months, but yet a problem under the hood, was considered " not covered" by this warranty. I've had 2 civics, an HRV and this is my second Accord. The Pandemic is not a good enough reason that you should still be digging in our pockets for MORE $$!!!
Terry S.
5 out of 5
5/4/2023
The service men were great very informative. Quick service. Completely satisfied! Thank you!
Danny F.
5 out of 5
5/3/2023
Joe is always great! Appreciate his quick response and his friendliness!
Kay N.
5 out of 5
5/3/2023
Joe was friendly yet EXTREMELY professional. Also appreciated that he didn’t speak down to me or treat me like I was crazy for experiencing a very unusual problem.
Peter K.
3 out of 5
5/2/2023
Joe is great to work with. Been to the dealership for maintenance three times this year and enjoy working with him. My car is up to date on maintenance! He’s definitely part of the reason you have replaced Ziegler as my Honda dealer. Pete Koleske
Kingsley O.
4 out of 5
5/2/2023
Question, If I decide to trade my car for the 2023 model, would payment continue or will I have to start a fresh start up payment for the new one? Thank you, as I await your feedback.
Dan T.
2 out of 5
5/2/2023
You quoted me the wrong price on the phone twice and found out it cost $50 more once I got there. Also the key didn’t work well after I received it. Was afraid it might break in the lock. I was told it was the cats fault because of the age. Well I went to american locksmith a few miles away and had the key filed. It now works as it should. I heard a rubbing sound that wasn’t there when I dropped it off and was concerned but blown off. Basic courtesy after making a **** key for $170 would be to at least drive it out into the driveway and listen to it.
Brad B.
2 out of 5
5/1/2023
We purchased an Easy-Care Extended Warranty when we bought our CRV so I "thought" I'd only have to pay for the LOF & Tire Rotation plus $100 deductible; but NO- My bill ended up being $300!!! ???????????? Though Joe Valente II was Very Communicative during this "Multi-Day" process, I Still paid ~$100-$150 MORE than I Expected... which, IMHO Disqualifies YOUR Service Dept from servicing our 2020 CRV LX again! Will go to Muller Honda in Gurnee for Service... just as "Nice", but much "Closer" to our Residence. ????????????
Not Provided.
5 out of 5
5/1/2023
He was great
Diane D.
5 out of 5
4/29/2023
Joe was Great
Michael J.
5 out of 5
4/29/2023
Everyone was super nice and we will be definitely be back again

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