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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3542 reviews 67%
4 star 1198 reviews 23%
3 star 118 reviews 2%
2 star 195 reviews 4%
1 star 195 reviews 4%
Review Us
Chris M.
1 out of 5
1/4/2026
I brought my original Ridgeline grill in to be installed replacing an accessory HPD grill I had installed at the time of purchase. I was disappointed that Honda didn't realize I didn't have all the parts for the install up front and was charged ~ $250 for labor performed.
Josiah H.
5 out of 5
1/2/2026
He was really fast and professional. Helped me get in and out faster than expected! I highly recommend him to anyone.
Denver W.
5 out of 5
1/1/2026
Great place to take a car for service, friendly and knowledgeable staff. work was done in a professional and timely manner.
Kattie C.
5 out of 5
12/31/2025
Thank you ????
Arcelia T.
5 out of 5
12/31/2025
Que di muy bien gracias por su servicio
Natalie G.
1 out of 5
12/31/2025
I was schedule to come back for new tires but somehow they marked up the repair by adding on upper ball joints. Went to a different place and they did not mention any ball joints issue. They replaced the tires, did alignment and even took off the 2% surcharge that you pay when you use a credit card. Even got better tires than they wanted to give me for less price.
Catherine M.
5 out of 5
12/31/2025
Great service and comfortable facilities
Sarah H.
2 out of 5
12/30/2025
Joe was great, but whoever I spoke to when I called to schedule said there was an autobutler appointment available when there wasn't actually. So maybe customer service/receptionist needs to send those calls directly to the service department.
Allison P.
5 out of 5
12/30/2025
I worked with Joe (not Sam) during my last visit . . . always a pleasure. Rating = 5
Eugene I.
4 out of 5
12/30/2025
Joe had the shop do more than I expected and had me out in an hour. Thanks Joe
Gerald B.
5 out of 5
12/30/2025
Honda's service technicians are very professional.
Christopher N.
4 out of 5
12/30/2025
Sam is a great service tech
Cary K.
4 out of 5
12/30/2025
Rodney was great. Called me to tell me what was wrong w/my vehicle & gave me an estimate to fix over the phone. Also had the starter “button” replaced. The price was very reasonable for a dealer as I was in a pinch bc I was traveling through Kenosha. I had to catch a flight and they kept my car for an extra week for me to pick it up. Because of the Christmas holiday approaching, I wasn’t sure they would get it done by the time I returned a week later. Pleasantly surprised that it was done within a few days. I drove back to Chicago with no issues this evening. Would definitely come back for scheduled service. Far better communication and didn’t feel like I was being oversold on non important issues. 5-star Review*****!
Matt H.
5 out of 5
12/30/2025
I always work with Sam and am always satisfied with the service I receive.
Laura Y.
4 out of 5
12/29/2025
Rodney is a great service advisor. He explains things so I understand it and also gives me reminders on when service will be due. That is helpful to me.
Jeffrey G.
5 out of 5
12/27/2025
Joe was outstanding as usual
Robert S.
5 out of 5
12/24/2025
Rodney was the best!
Teresa N.
5 out of 5
12/24/2025
He helps us often. Awesome guy!
Thomas B.
5 out of 5
12/23/2025
I have always been treated well by the service advisors at Homda of Kenosha.
Glenn M.
5 out of 5
12/22/2025
Sam is always a pleasure to work with, and I appreciate his diligence.

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