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Real Reviews From Verified Customers

Service Center Review Summary

5 star 593 reviews 64%
4 star 189 reviews 20%
3 star 18 reviews 2%
2 star 60 reviews 6%
1 star 73 reviews 8%
Review Us
Jeanne F.
4 out of 5
12/1/2020
Mechelle made the whole experience as smooth as possible. She was super polite and accommodating! I feel like I can call her for any questions and she would assist or be able to point me in the right direction! Can't thank you enough!!
Jeffrey P.
1 out of 5
12/1/2020
I’m disappointed. I had requested “The Works” with a coupon for $54.95 and was surprised when my son was charged $81.31 without a conversation. I am available to talk to a Service Manager. Thank you. Jeff (****-****-xxxx)
Jo C.
4 out of 5
12/1/2020
She was very rude & unprofessional on the phone. She was hard to understand. Everything else was great!
John F.
2 out of 5
12/1/2020
The work done was fine,no problem with the work. The service writer kept pushing a over $300.00 package when all we really were after was an oil change
Robert H.
5 out of 5
12/1/2020
Work was done in a timely manner.
Customer J.
2 out of 5
11/29/2020
Michelle was very nice but price was way too high for work performed. If I didn't need my truck for Monday morning I would have taken it somewhere else
Aronis E.
4 out of 5
11/29/2020
Mechelle was very professional, courteous and very informative. Informed me when I arrived they were about a half hour behind schedule and there were to cars before me. I thought she shown much concern to be sure the customer knew they were running behind instead having a customer waiting and not know what was happening or why a delay. She is an asset to Murphy Ford.
Joseph K.
5 out of 5
11/26/2020
All is well
Frank C.
4 out of 5
11/26/2020
Brian Halsey is the best .
Brian M.
1 out of 5
11/25/2020
I have not been happy with Murphy Fords service. I was told on the day I purchased the car that the disposition fee would be waived, wasn’t what happened and I got a bill, then I had to pay for an inspection 4 months into owning the car?? Never have I had to pay for an inspection that soon to purchasing a car. The desk worker at the service center was very helpful, he fixed the big mix up getting my replacement key. Will never purchase a car there again
Charles T.
2 out of 5
11/24/2020
Not and bad experience, only thing is that they didn’t put the windshield reminder for next service date on, in fact they forgot it last time as well, I had an engine light on and my truck took a while to troubleshoot but I realize electrical issues are sometimes tricky and they did get the sensor in the next day.
Felicita C.
4 out of 5
11/19/2020
Hopefully I will not have any more issues with my remote start
William K.
5 out of 5
11/19/2020
She was very helpful and accomadating keep me totally up dated on the service of my car
Julia D.
5 out of 5
11/17/2020
N/A
Michael M.
5 out of 5
11/13/2020
very polite did her job well
Suzanne A.
5 out of 5
11/12/2020
Super customer service, very thorough
Christopher W.
4 out of 5
11/10/2020
Mechelle was super amazing but if she reads this she better let me know
Ruth T.
3 out of 5
11/10/2020
I having been coming to Murphy Ford since December 04 2010. I wouldn’t have it any other way
Seneca H.
2 out of 5
11/5/2020
Bad customer service not courteous I wasn’t informed about my vehicle and my vehicle wasn’t ready when I got there the worst experience I had Since I’ve been coming here
Mark O.
4 out of 5
11/4/2020
Murphy Ford has been my dealer for 30 years always outstanding

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