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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3440 reviews 65%
4 star 1263 reviews 24%
3 star 142 reviews 3%
2 star 185 reviews 3%
1 star 282 reviews 5%
Review Us
Alison S.
4 out of 5
9/6/2024
Cameron was nice on the phone and very prompt and quick with the inspection. It was nice having the process be so easy with my vehicle at my house.
Linda H.
5 out of 5
9/6/2024
Awesome staff, & great service
Brandon C.
4 out of 5
9/6/2024
Alex was great! Prompt with notifications and explaining the services. I will need to return for warranty work due to not having parts on hand.
Thomas D.
2 out of 5
9/5/2024
My vehicle definitely didn't get vacuumed at all. I remember years ago when I was impressed with the service. Now it's almost $100 and ythe interior is untouched. I don't expect much. 5 min of vacuuming would have been enough.
Donald G.
5 out of 5
9/5/2024
Timely and very courteous.
Mike K.
5 out of 5
9/5/2024
Quick efficient and friendly service.
Judith T.
5 out of 5
9/5/2024
Awesome staff
Jeffrey A.
5 out of 5
9/5/2024
Ok
Robert H.
3 out of 5
8/31/2024
The only downside is that it took 4 service visits to get this A/C problem fixed. Apparently the first 3 solutions from Ford didn’t solve the issue. It’s only been 2 days since the last visit, but so far it is working correctly.
Timothy S.
5 out of 5
8/31/2024
Dustin is always very pleasant to work with and very responsive to my needs.
Kevin J.
5 out of 5
8/31/2024
Service was fast, efficient and friendly !!
Neil N.
5 out of 5
8/31/2024
Great service as always. Much appreciated
Tracy K.
5 out of 5
8/31/2024
Great customer service! The customer waiting area was nice and fully stocked with snacks and drinks. I especially loved the additional car wash and vacuum of my car at the end of my service appointment. What a great PERK! Will definitely recommend to others!
Geri F.
4 out of 5
8/30/2024
I am thankful you were able to come to my house to check on the recall. Everything went well.
Martin G.
5 out of 5
8/30/2024
The maintenance performed was done in a very expedient manner. Customer service was very professional.
Christianna Davonda.
2 out of 5
8/30/2024
Alexander was great. He got me in asap and made sure what I came in for was taken care of in a timely manner. My only concern is that now my vehicle is making a new noise and I was told it was told the work I had done today was covered under warranty but didn’t know I had a deductible.
Keenan C.
1 out of 5
8/30/2024
There is a knocking noise when I turn the steering wheel left and right, that hasn’t been there before.i was told it was taken for a test drive. I’m wondering why I wasn’t told about that over the phone. I’m uncomfortable driving the car because of that. I will be calling tomorrow about this issue.
Tyler M.
5 out of 5
8/30/2024
Love working with Haley! She has always taken great care of me and my car, that’s why I keep coming back for any services I need.
Dean D.
5 out of 5
8/29/2024
Haley provided excellent service and support withe the repair of our Ford Escape. I am very please with the service I received.
Allan C.
1 out of 5
8/29/2024
The cover that's removed to get to the oil pan was not fastened properly and came off while my wife was headed to Chicago for work. Normally at all. How can this happen? Never be back.

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