Auffenberg Nissan Auto Repair Service

Thank you for the outstanding service!!

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The guy that helped me, I think his name was Terrel, was so very very nice and pleasant

Everyone was very friendly, work was done faster than expected!

Got my truck done in a timely manner and was treated with the utmost respect

Usually I get a car wash. This time I did not & my skid plate was not on all the way.

Thank you for get in and out in timely manner.

I had my car service in record time

The receptionist took me right away even I came too early and met My expectations. My car needed wash and he returned it to me my car been washed some done and I thank you.

I bought a vehicle on January 6th 2021. I had to being it back the next day to the pre-owned center because a break pad fell off. Then I noticed an issue with the cruise control and the air ride system. Had an appt scheduled on January 12th 2021 to get it looked at. They told me they were going to have to contact an Infiniti dealer about the cruise control and they did find leaks on the air ride suspension system. When I was informed about my car they told me they would contact the warranty people, because I purchased am extended warranty upon purchase, to see exactly what's covered. I didnt hear anything back that week so I called January 18th to get an update from the service advisor and he said "ill have to check with Ron Turner on this and get back to you". Why that needs to happen is beyond me. Someone needs to pay to have my car repaired and this service I have received so far is absolutely horrendous. I still have not gotten another update from my January 18th phone call. So I am not sure what's going on all while my cruise control still doesn't work and my air ride suspension still hits bumps like a ton of bricks. So any help from filling out this survey would be greatly appreciated because obviously my phone calls have fallen upon deaf ears. Thank you.

They fit me in and made it convenient to winterize my car. Kept me informed and checked me out quickly

Reps very friendly and knowledgeable.

Fair ending to a bad situation. John Hollenkamp is to be commended as well as Kenneth Ladd

I love the service I get every time I bring my vehicle in at Nissan Auffenburg. You guys are the best!

Friendly staff

Software update was priced way too high. $160 for likely 10 minutes worth of work is ridiculous. Software issues are a manufacturer’s issue, not an owner’s.

Thanks

Went great.

Easy

The maintenance that needed to be done on my Armada was excellent. Service advisor Terrel was great! But I am a person that works 8 to 6:30 Monday through Friday sometimes later. I have an issue that’s going on right now with my vehicle and there is nobody that works on Saturday’s that could look at it and hopefully fix the problem. What am I suppose to do now?