The service to my car was great but THE MECHANIC DID NOT PUT THE MAT PROTECTORS DOWN SO HE TRACK OIL IN MY FLOOR MATS! I was not happy at all!
Jeanine was extremely helpful and her service exceeded my expectations.
As always, the staff at Auffenberg came through! They persevered through supply chain shortages and the move to a new building to replace a cracked windshield, even providing a rental car during the lengthy repair process.
Had personal emergency come up so called to notify service department I would not be able to keep appointment. Called 3 times and was transferred to service each time but no one ever answered.
Chris was my advisor and went above and beyond to help me get my car back and working! Give that man a raise or a promotion! A+ customer service
Chris was great! Thank you for a great experience.
Everything was perfect except the coffee ran out!
Very quick and professional service.
Thank you for been able to squeeze me the day my appointment
Service could not be completed because a computer system was down.
I had an appointment for an oil change for my 2018 Honda Odyssey and when I went to check in they had all incorrect contact and car information then once it got fixed I waited almost 2hrs just for a simple oil change while the guy in front of me only waited 40min and I had to get on the road. Also, getting in contact with anyone there is nearly impossible. Customer service is not the best.
Jeanine was very personable, great customer service. Free car wash was awesome.Thanks!
Yes the servive was exceptional. I was only there an jour with what I had done.
Made an appointment for the morning of 07/28 for a car diagnosis. A day and a half later received no call from them so I called and they told me what the problem of my car was. Our issue is no one called to give us the diagnosis of our vehicle (they told me they will call me once they diagnosed it but they did not).
Picked up our vehicle on 08/04 but returned it back an hour later due to a loud cranking sound coming from my vehicle. It turns out they did not properly attach one of the parts of our vehicle prior to releasing it back to us (Quality control failure). Lastly the driver side and seat on our vehicle is full of grease marks (you would hope that they will keep your car clean and maintain it in the condition that you left it to them but obviously they did not).
Check in was very smooth. Professional and polite was shown. Love the new look in Shiloh Il
I received great service from Dakota and the team. Thanks….
The staff was great and got me right in. The service manager took care of my issue as well as showed he cared about my time.
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