Actually Chad did a very good job. I just wanted to detail what I experienced when I drove home after having the car serviced. I got the car from a family member, so I’m third in our family to have the car, and so I haven’t had the car very long though the car’s a 2009.
Chad detailed three things to fix, after a 24-point inspection. One of the things that showed up was the need to clean out the fuel injectors. As a result after their cleaning, driving the car home was a diff experience with the pedal being extremely touchy to produce speed. At the stop light to leave the dealership, I stepped on the gas and it lurched forward going from a stop to going at a good rate of speed pretty quickly. I wasn’t used to that. On the freeway, I passed a car, an unsafe maneuver when raining, and the engine made a high revolution sound as the tach jumped up.
So when I got home I called and talked to Chad. I asked him to talk to the one who did service on the car, I had the tech’s name, which was on the worksheet that needed my approval when Chad presented the three things to me — I can’t find it, and if you can email it to me for my records, I’d be appreciative— and he put me on hold and asked the tech. The tech said that there was smoke coming out of the exhaust pipe, and the cleanup of the injectors was extensive. As Chad said, almost like it had never been done before.
The only thing I question is how the tach jumps up even with a slight depression of the pedal even while going 60. It just seemed that the previous seemed a little more normal bc the tach wouldn’t jump around so much. Maybe my foot just needs to adjust to how sensitive the pedal is w/o all the buildup of junk in the injectors. But before though, there would be a lot of the engine being at too low a speed for a higher gear, so the engine would make a lowing sound, which wasn’t natural.
I’ll await the part to finish the job. Thanks for the service on the car, and if you can email me the worksheet of the three fixable items, I’d be appreciative.
Very quick service. Car was ready when promised.
Robert has been nothing short of a professional . . . This is my first time dealing with Acura and Robert has made everything go as smooth as possible . . . Thank you
Thank you for a really good service and thanks a lot to Joseph.
The only issue is I called for an appointment and was told the earliest I could get in was Tuesday of next week. I went online and got an appointment next day.
Chad Sobeck provided excellent customer service. I’m very happy with my overall customer experience and look forward to returning with future service needs.
Roberto was very attentive and clearly cares about the service he provides. Very nice guy and honest. Presented options without being pushy and spent time explaining options, pricing etc. We need more people like him in the world. I appreciate him and his team.
Robert was very helpful and extremely professional with help getting the needed repairs for my MDX.
I want to thank Robert for going out of his way to resolve my issue,thanks gain!
Chad and the team at the service center go above and beyond in their service .
I cannot give them enough praise!
Great service, thanks Robert and team for the quick resolution.
Excellent customer service
My #1 choice for service. Roberto was very kind, helpful and informative.
Robert was friendly, knowledgeable and thorough. Thanks!
Very professional and positive attitude
Good morning. DCH Acura Temecula has been part of my family since 2011. Very friendly, warm and professional on job that they do. Thank you for taking great care of my two Acura's for over the years.
Roberto was excellent. Very good communication during the service. Would highly recommend!!!
Social