Nick is solid. Keeps me informed on the progress and overall diagnosis. He’s a pleasure to work with and feel confident when he’s assigned the case that I will be treated well and respected. He should be a valued asset to McGrath.
- Fernando C
Thanks again Nick and Team Libertyville Acura!!!
Anthony kept a good line of communication with the details of our service and was very courteous to us. Wore his mask and respected personnel space during these pandemic conditions.
Nick was very professional, well mannered. Everything was done in a timely fashion. Great experience overall
Leonard provided Excellent customer service! He gave full explanations. Very knowledgeable and friendly too. Many thanks.
Very nice job, Anthony! Very attentive and thorough!
I couldn't be more pleased.. My car was checked over and then washed and cleaned... so happy with the service.
Thank you...
Agnes (Marge) Weber
Nick was very helpful and my oil change was done in less than an hour! Thank you! I appreciate the excellent service.
No problem, I will respond to that survey.
Nick is one of the best service advisors I have ever met! Every time I bring my car in for service, Nick makes me feel like webe been friends for years. He remembers the customers name and personal facts and stories! This is the personalized care that makes Mc Garth customer service centered just as it should be! Nick is thorough in his explanations and always goes the extra mile to make sure I understand!
The tech who also helped me was great too, I believe his name is Brian. He was professional and patient while listening to my explanation of the issue with my car.
I switched to Libertyville/McGarth Acura a few years ago because I was dissatisfied wirh service at another Acura dealership!
Thank you for maintaining customer focused service!
You guys are always great. Top notch service all around!
Thorough, business like, efficient. Could not be happier with my experience at McGrath. Makes the trip worth while
Nick & the team handled my “emergency” battery replacement efficiently & quickly
Loaner cars are always clean and ready to go. All staff was extremely friendly and helpful
Service was perfect.
Thank you
Nick did a great job servicing my car and me this morning at the dealership. He followed up with me twice that my request afterward about additional products and I will be returning for more service next week, as was my preference.
As a person at high risk for Covid, I am always masked, gloved, and socially distance. I appreciated that the customers and service people were as well. But I was shocked when somebody from the “front” of the dealership came through with another employee. The other employee was masked, but this gentleman was unmasked and standing very close and speaking loudly. Honestly I was shocked that somebody in the dealership was so flagrantly violating their own masking policy. It made me very uneasy.
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