Dezerae was great! Welcoming and friendly. Only thing was the wait time for my car. Made my appointment for 8:15am and my car wasn’t ready until almost 3pm. Other than that Dezerae did great at making me feel understood
David is always a consummate professional, and great guy to interact with. He deserves a raise.
Service took much longer than estimated
Very helpful and courteous. Thank you
Adrienne is always cheerful and helpful !!
Only one problem with my service experience was , when I went to pay the bill the new receptionist wanted to charge 3 percent for using a credit card ($700.00 bill) . They should post this kind of charge so customers can see want added charges are ahead of time . ????
Thank you, trade in or buy back
Took care of me right away and I love how they communicate very well with me and also help me get there and back.
We came in for a recall on the car. After having the car for nearly 4 hours. We were called saying the recall could not be completed because service department didn’t have a curtain part and we need to bring it back for the recall to be completed. If they knew they didn’t have this part they should’ve had us reschedule for another time when they had all the parts.
Went in for an oil change, within 30 minutes I received a call that my car was ready to be picked up. Fast service, good customer service!
Faster response to text messages and phone calls. Accept less walk ins to serve appointments on a timely basis.
Adrienne has helped me with my car service multiple times. She does a great job.
You always do a great job maintenaning my vehicle.
Christian Olmos is awesome! He should be recognized for his great customer service.
the lack of direct communication is an issue at this dealership. I don’t get updates on my vehicle. I have to call and verify if it will have to stay overnight. Parts are not ordered in a timely manner. After taking my vehicle for safety concerns four times, they were finally able to identify the problem it’s had from the start. They identified the problem after the end of my warranty and did not provide the courtesy service. Despite the website saying 2022 models, have a 5 year/60,00 miles warranty. In general, my negative experience made me lose trust in this dealership and car brand. This dealership prioritizes profit over direct communication, transparency, and customer satisfaction.
Thank you for your great customer service staff such as David. Everyone has been exceptional during all my years with Bakersfield Hyundai. Thank you once again, Tammie I
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