Kia of Bedford Auto Repair Service Center

Excellent service

Thank you for being so professional and kind. You made sure all of my needs were met.

I was very satisfied.

Great job

No comment

We were ok with the service, but not with why are you just coming in at 7500 miles. That is when the car prompted us to get service. We knew nothing of the three free services. Poor communication and then you make my wife feel bad because she or I didn’t know. Not OK Bedford Kia

Helpful, friendly and professional staff.

Eric took great care of me and was very professional. He deserves a10. Thanks again

Great friendly service!!!

Anthony got the job done! Great communicator Thank you, Anthony. ????

James was so polite. He let me know everything was going on with my car and beyond more. You guys did a great job. Thanks

Friendly,courteous,and helpful.

Great service!

I never worked with Eric. I worked with Ryan

James provided great customer service

Very pleasant and helpful

NHTSA sent me a letter about a recall impacting my vehicle. I called to schedule an appointment with KOB and was told it would be taken care of Monday, July 26th.No other info was provided. I also needed to take Monday off work to have this fixed. I show up the 26th and was told KOB did not order the needed parts for the recall. I was told they needed to inspect the car before ordering the parts (which no one told me was the case when the appointment was made) and I lost an entire day of work. I asked to speak with a manager and they would not get one. I had to schedule a second appointment and take another day off work to have this resolved on Wednesday July 28th, after the part was actually ordered. I again asked to speak with a manager and they refused to get one so I could explain the situation. Now I lost 16 hours of work, which is over 400 due to a recall that could catch my car on fire. This is unacceptable service for someone anyone, and I have been a Kia owner for the past 10 years. It is not fair to the customer to schedule an appointment and take time off work to be told parts were not ordered. Especially when the NHTSA sends a letter which was presented and explained when making the appointment for the required recall by the government. I still believe talking to a manager about this issue should be allowed and should be explained how a customer can be treated this way. I understand I am not paying for the service because of a recall but that does not mean you can treat a customer like they don't matter and completely waste their time because of lack of communication, not ordering parts, and having a customer lose multiple days of work due to a recall.

The customer service and auto service technician are excellent.

Great service from Mr. Ozello who thoroughly explained every step and service that the car needed. Thank you Jim!!!

Anthony was great, I enjoyed talking to him.kia of Bedford stinks. The car wash is always closed. I came twice to get the recall taking care and you didn't have the part. You made the appointment, so why didn't you check the part first.