Kia of Bedford Auto Repair Service Center

HE'S A PILLAR HERE HE ONE OF THE REASON I FEEL CONFIDENT THAT WE WILL BE TREATED PROFESSIONALLY AND WITH DIGNITY AND RESPECT!! AWESOME GUY!!

Greeted by exceptional Kia Service Rep Eric, who was very patient, kind and saw my service through. Kudos to Eric!!

The battery is covered with plastic. Should it be?

As always, Jim got my van is right away and everything was completed in a very timely manner!

Amazing

Eric went above and beyond to make sure all my questions were answered. Job well done.

I really liked the service that I received from Kia of Bedford. Thanks Anthony for being so easy to work with and so professional.

Excellent service everytime

It was an absolute pleasure working with Eric. He is an asset to your team!

Good job

Dropped my car off Sunday night key in drop box as I was told by receptionist my appointment was 8:30a on Monday.. Received a call from Anthony about diagnosis price Monday morning never being told my car might not even be looked at that day. Made several calls to check on progress only to be constantly transferred to voicemail by rude receptionist that doesn’t even give you a chance to say 2 words. Finally got a friend to give me a ride to dealer around 4pm to get some answers. Car never even looked at. I lost a whole day of pay from work as I drive for a living. Never given option or told by receptionist or Anthony it may take more than a day for diagnosis where I could have gotten a rental car for Monday morning to go work. If y’all gonna be that busy the scheduling receptionist should informed people if they need to go should arrange for rental or other transportation as it could take more than a day for diagnosis and repairs.

He was easy to work with and very helpful.

Clean job well done. Eric is knowledgeable and very kind. The experience was VIP. And I will continue to get my vehicles maintenance done at K . O . B. Thank you very much. See you in the future.

Very professional

Eric is very attentive n took care of the needs for my vehicle.

It is always a pleasure to get what you want done to your car when you bring it in that makes it very pleasant when you don't have to explain why you don't want to pay for something that's not due yet.

I never received my receipt in the mail as I was told. He was very short with me and hard to get in touch with Again I am still waiting on my receipt for service done on the car. Yes there was an issue with a vacuum part I still don’t know what it is and why I needed the part and what caused the issue. The emergency brake light would not turn off on the car I would say the service guy was decent but I felt like he was restrained from giving me important details on the issue or maybe he just did not know The service manager was very nice and engaging when I had questions Maybe he should train the service reps to be more engaging and open when people are worried about their vehicles

James Ozello fantastic handling the service for my car Thank you

Amazing customer service, as always!! Thank you... keep up the great work!!

I had a great experience with James.