Kia of Bedford Auto Repair Service Center

Eric was helpful and polite. Made me feel appreciated as a customer.

Efficient, caring, respectful, friendly! My first experience with the KOB service department was flawless.

Great service!

Awesome work

Worst service ever by your people in the sales department your manager told me to get another job if you’re able to so I could take a higher payment on a car that broke down that’s your car also they wanted me to pay for a diagnostic fee for what the guy told me was nothing you guys could do so overall I’ve had a horrible experience and we will never shop again with you have a good day

Always professional service hiven

Everyone is very courteous towards me when I bring my car in for service. Thanks for the great service!

Very friendly service!! He seemed to love his job!!

Eric is always helpful and in my experience he’s the best service advisor I’ve had at any dealership of any brand

Eric is always helpful and in my experience he’s the best service advisor I’ve had at any dealership of any brand

Always enjoy my time there when I bring my car very nice all the time

He was amazing

I hate Kia

Always great service, friendly service representatives, love the atmosphere

Always great service and a smile with Anthony!

Yes I was in a take no time to do my oil change they was present it was nice quick And the service desk was very nice

The system around the service request almost collapsed. I had to make two trips for an oil change which is supposed to be free to me for the first year of purchase. My salesman (Ryann Hollo)made a service appointment at 11am on last Tuesday. When I arrived the Service Manager wasn’t aware of either any appointment or that the service should be free. Ryan Hollo wasn’t there and another salesman was escorting me around. I told this guy that I am leaving and asked him to ask Ryan to call me as soon as he comes which I was told will be 12:00 noon. When I didn’t hear from Ryan upto 2:30, I called him and found that nobody told him anything and he was surprised to know that I was physically there. Nevertheless Ryan set up up another appointment at 1:00pm for today. So arrived at KIA today on time and spent 15/20 minutes with Ryan going over some of the electronic controls. Ryan then took the car to the service shop and asked me to wait in the customer waiting area. At 2:00pm I walked to the Service Manager’s cubicle and on my way noticed that my car was being taken to the shop(it is 2-0-clock now). The Service Manager told me that I am not on his schedule and that he still doesn’t have approval for the free service. At this point I found my way to the Sales Manager who tried make it up to me for my troubles by offering a free tank of gas. It was about 4-o-clock by the time I can home. From 1:00pm to 4:00pm for a lousy Oil change. One free tank of gas as justice! WOW!

Anthony is amazing!! He took great care of me!!

Very professional

ANTHONY is outstanding and one of the kindest people I have ever met! He makes the experience worth it every time. Well done!!