as long as Fiat is subject to the whims of Airpark Dodge service department, it will never be a stellar boutique dealership within a dealership. My service advisor Jon Tenney is very nice and well-intentioned, but after waiting 3 hours for a simple zaktek service, we together ask the cashier how this could be improved. she said there is no priority for customers waiting in the service lobby whose appointment does not include any other work, other cars can be put ahead of them. So they will do zaktek when it's convenient for them, not when it's convenient for the customer, which is never going to result in happy customers. Thankfully this was my sixth and final visit, and I won't be back.
Jon Kenny provides excellent service and is professional and personable.
Thank you to Jon for helping me with my issue which was resolved much quicker thank expected.
Jon The service coordinator is awesome & so helpful...made my oil change appointment quick & easy!
Friendly and professional service. :)
Good service and friendly staff.
Jon Kenny was very prompt and professional in replacing my battery that was covered under warranty. Debbie was extremely helpful in getting me in the queue for the replacement. A great team!!
Super friendly and helpful
Horribly disorganized, and don’t seem to actually care about customers after the initial purchase.
Routinely get things wrong.
Overal, one of the worst dealerships I’ve ever dealt with. Sadly, it doesn’t appear that they even care.
Very easy and positive experience
Jon kept us well informed! He went over and above the ‘normal’ customer service. Thank you Jon!
My service advisor Jon Kenney has gone out of his way to help with my Alfa 4C.
The quotation was less than he assumed. His expertise provided me knowledge of what I should do and things I can wait to do. John is friend and always makes me feel like he cares.
Vince Antixo
Jon Kenney is the best customer service person. He makes showing up at the dealership a pleasure instead of drudgery. He makes each person feel that his or her car is the most important. He gets 5 stars.
Very good and professional service.
I just wish the wait time was a bit shorter. Otherwise keep up the good work!
Jon Kennet is excellent employee!
Jon was extremely helpful and made me feel like a valued customer. His customer service makes the drive from Chandler to north Scottsdale totally worth it
Great customer service by
Jon Kenney
Thanks.
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