This is the second time and he has offered me a very good service.
Kudos to chance.
The staff at Infiniti Springfield service are excellent always accommodating always service oriented that’s why I bought my second car from them
Debbie was Great! She took Great care of us!!
Great service. Didn’t have to wait long.
I appreciate their kindness and great service. I would recommend them to anyone in the Springfield area or to anyone passing through needing service.
Larry did a fantastic job of explaining what was being done with the car. He allowed me to see the filters and explained in detail the work that was done and why it was necessary. He acted like he owned the dealership and took great care and making sure I was satisfied.
Pleasant experience, everyone did their best to ensure speedy visit. Very happy with the service department.
Debbie was on top of keeping me informed on the maintenance status of my truck. I had questions and she answered them completely. She is an excellent Customer Service Technician.
I was very thankful that they were able to work me in on a very busy day.
My car was unlocked. I have personal and valuable things in it.
Normally I get greeted and former service advisors knew my name and what service I had scheduled.
At the end, wasn't explained what services are going to be needed done soon.
I purchased my vehicle in December and I shared my concern to Debbie that my tires were already down to 4/32nds and asked for them to check my alignment. I was told that the alignment machine wasn't set up for a 2019 Blazer. She also said she would call me when it was ready. That was 3 weeks ago. These tires are rated for 50,000 miles and I am at 23,000 miles. I don't feel safe driving like this and I do a lot of driving as this is my work vehicle.
Austin did great! He’s very kind, and has never hesitated to answer any questions I had. I had a great experience with him both times I brought my car in. Great job, Austin!!!
Sean thanks for everything and your professionalism. Have a great and safe Memorial weekend.
I was very pleased with Austin. The entire staff was very friendly.
He was very nice and kept me informed on my vehicle!
We were traveling through town and noticed we had a gas leak and called reliable Chevy and the minute we called on the phone to when we paid out and pulling out, Sean bent over backwards to help us and make sure we kept up to date the second he had any information for us. We felt so secure and good dealing with him. Our last time we dropped our car off at a different dealership it was 3 weeks before we got it back. They got the part in and had the car fixed in no time and even had to get the part from out of town. They went ahead and fixed a recall that needed to be fixed.
Social