They fixed my problem and didn't attempt to up-sell me on anything or take advantage of me. They treated me very respectfully and seemed confident that the problem is solved.
Excelente, de nada por favor.
Outstanding service and support. especially from Sean, but also from the entire service team.
Service done in a timely manner, friendly staff.
Has not been fixed has been up there three times and have not heard back anything yet!
Chance was very accommodating and helpful.
Very easy company to work with and delivered fast, friendly and professional business.
They got me in without an appointment. Drove us to another appointment and picked us back up. Once back at the dealership my car's service was completed and was significantly cheaper than other dealerships for the same service. That is exact what I expect from a dealership with a name "reliable"!
Reliable is always so busy almost every day, which is great for your business, but terrible for the customer experience. Being so busy causes customer delays and additional time to wait to get my vehicle serviced.
I saw a lady come to the service desk upset because she had made an appointment for 9AM and complained she had been there 2 hours to get an oil change. The service person wasn’t this person listed, but another one, and it was awful watching him come up with excuse after excuse on why it was taking so long. No matter what his answer, the woman held her ground that none of those problems or excuses were sufficient to not complete her appointment in a timely manner.
I was in line to get an oil change, tire rotation, brake inspection and an estimate on fixing the door handle on my Silverado that broke off. I bought the vehicle new in 2011 from Reliable. When I asked for an estimated time, he said it wouldn’t be until Saturday afternoon that they might be able to get to it.
Previously, I never had a problem with that because Reliable always took care of me and offered me a choice of solutions to make it easier by offering to stay and wait, a shuttle or a loaner vehicle. I asked about getting a loaner vehicle and was told you no longer offer loaner vehicles to vehicles not under factory warranty. I was extremely dissatisfied and disappointed at the lack of appreciation for loyal customers solely because I don’t have a late model vehicle.
That policy makes zero sense. If my vehicle is under factory warranty then Chevy is reimbursing your dealership. However, if my vehicle is out of warranty, the customer is paying your dealership. Either way your dealership is getting paid.
That really turned me away from getting my truck serviced by your dealership when I can take it a quick lube place and be done in 15 minutes. There’s nothing that stands out to make it worthwhile to deal with the hassle.
You need to revise that policy.
Sean and his team did a great job. Sean kept me updated on the progress of my truck. Keep up the good work ????
Been a customer since 2009. Always feel welcomed.
Reliable Chevy has given great service every time I’ve brought my vehicle in. Today, Austin went the extra mile by walking me to my car & holding my door for me! I wouldn’t take my vehicle anywhere else. I arrive as a customer but feel like I’ve made a friend by the time I leave.
Didn’t have parts to fix my truck it has a recall and still waiting on a call to fix the problem.
Austin Terry and the team at reliable have always done anything they can to help make sure my car is taken care of and to make it as quick and easy as possible. Truly a blessing. Thank you!
No surprises. Done when expected. Thank you
Chandler kept us informed about the progress of our vehicle's work being completed. Very professional.
Chance was very courteous
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