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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Chip W.
5 out of 5
12/23/2021
Pete was excellent.
Nathan A.
5 out of 5
12/23/2021
Great service!
Deivy H.
5 out of 5
12/23/2021
Excellent service, very friendly
Doug S.
5 out of 5
12/23/2021
Thanks
ERIC F.
5 out of 5
12/23/2021
Heath provided a pleasant and quick experience.
Ryan M.
4 out of 5
12/23/2021
Jody is by FAR one of the reasons Grapevine Ford will have my business. She made sure we were taken care immediately not only that with it being the holidays she got us back on the road and home stress free!
Ralph G.
5 out of 5
12/23/2021
Pete did a great job
James S.
1 out of 5
12/22/2021
The part was not installed properly it looks like it's about to come off. This is absolutely unacceptable. The vehicle should have been inspected prior to returning it.
Kirk C.
5 out of 5
12/22/2021
Tyler has done an excellent job
Linda P.
4 out of 5
12/22/2021
Heath handled everything! No problems!
ERIC A.
4 out of 5
12/22/2021
Chris was excellent but if it is going to take 2 hours to do an oil change. Could you please have some beverages or snacks since your vending machines were sold out or not working.
Michael M.
5 out of 5
12/22/2021
Thank you
Ryan R.
4 out of 5
12/22/2021
Heath is the best service advisor we’ve have. Our vehicle has been back at the dealership about every 3 month's so I have been they more than any customer should. Heath always keeps us informed and up to date on what is going on.
JUAN S.
5 out of 5
12/22/2021
Excellent Service
Shirley B.
5 out of 5
12/22/2021
Very helpful
Richard B.
5 out of 5
12/22/2021
Tyler was great. Great communication and timely care. Very personable
Glenn D.
5 out of 5
12/22/2021
Professional and Courteous
Ronnie K.
5 out of 5
12/22/2021
Very Courteous and Christopher kept me informed. I will be back!!!
Michael T.
5 out of 5
12/22/2021
Pete was honest yet courteous and helped me get my truck taken care of immediately. Very helpful. Service was completed professionally and I was shown the results.
Teresa Y.
5 out of 5
12/22/2021
I'll be looking for the survey! Definitely 5 stars for excellent customer service!

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