Thank you Laura for taking care of our car! Great job! ????????
Thanks for the great service. See you next tome
The wait at Grapevine ford is ridiculous. I am literally taking my car to Sam Packs for repairs because Laura says she cant even get my car diagnosed for a week- whereas Sam Packs will do it the same day I get it there. Expand your business and hire more people if you need, because a week turnaround to just diagnose is NOT acceptable.
I was NOT very happy with the amount of time that work took. HOWEVER Eddie communicated throughout the process and in the end his willingness and initiative to get the vehicle back to my house Was an example of excellent customer service.
Bob Leininger is very knowledgeable about Ford vehicles and he listens and follows through until the service is done right.
Service team was amazing and kept me abreast of the progress. Miguel was attentive, honest and genuine and it reminds me of why I'm a loyal Lincoln customer for life. I had questions and Miguel directed me to the resources for those answers. I got all answered and left there very satisfied. I have a Lincoln dealer much closer to me but I got my car in 2015 and felt the service I received then warranted me to return to Grapevine Lincoln. Keep up the great customer service.
Jason is awesome he took care of everything I asked him too.
Mr. Andrew Shannon made himself available for all my needs concerning the care of my car. It was such an appreciated service. Thank you.
Always great service with Bob Thank
Pete was exceptional to work with 5 Star Service and I will be back and share my experience with friends and family!
Alfredo provided excellent service. He was most attentive.
The invoice did not reflect,in English, if the oil was synthetic.
An oversight I'm sure....
This is my first service and probably the worst. Vehicle was poorly washed and by poorly washed I mean there was 1 foot or larger patches of dirt. In addition I have grease on my door pilar, assuming this was from mechanic. Pathetic!
Great service Pete always keeps you informed.
Jason was exceptional!!! Very professional and helpful. Top notch individual
He did a good job. The repair was going to be expensive, but that wasn't his fault. He handled the situation well.
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