Great service. Pete does an outstanding job
Thank you Aaron McBride for always going above and beyond. I appreciate the great customer service.
Bridget did a great job. Thanks!
Excellent service n great text communication
Tyler was helpful and cautious
Beat the Time I had to wait
I went there at about 2:30 to have a new battery put in my Escape. I was told they probably wouldn't be able to do it then but could get it done the next morning. So, I left it overnight and waited for a call the next morning. Finaly about 3:00 the next day without hearing anything I called and explained, to whoever's answered, my dissatisfaction and that person checked on the status and said it was almost ready and to come on in. When I got there my car was not in sight but was brought out quickly. I was looking over my receipt later that day and noticed that it said I had received a complimentary car wash - it did NOT receive a carr wash. There was still spots of dirt on the windshield, and the tires were still dirty.
All in all I was not pleased with the service, and next time I will be going to a different dealership.
Excellent - some initial troubles with the techs properly fixing my MKS, but Miguel made sure it was completed correctly.
I’m satisfied enough that I’ve extended my warranty for 4 more years...
Keep up the great work...
I arrived on time, Mr. Zacarias was very pleasant and helped me with my list of questions about my car. He explained everything that was planned, asked me if I had any questions. Checked on me thru the day, made sure I understood why and what was going on. It took a bit of time but I was out at time I needed to be. Thank you Mr.Zacarias!
I have already called and spoke to the Ford service manager who said he would forward the information to you. When I got in the car and started driving I noticed grease on the inside of the driver door on the speaker. The steering wheel was also very greasy. When I got home I had to get some heavy duty cleaner to try to get rid of the grease. I got most of it but would never have expected this from a Lincoln employee
Had appt for 7 am last Tuesday. No work started on truck until following week. Poor communication. No offer of courtesy vehicle or other solution. Vehicle purchased at Grapevine. Very dissatisfied with entire service experience.
Miguel is amazing. Super patient, thorough, kind, and handles tough situations well. If we buy another Lincoln, it will only be because of him and the service he provided.
Tyler was wonderful to work with from start to finish. He is definitely a keeper.
5th time same problem. Service advisor couldn’t even explain the full details. Said the shop manager would call me, been over 24 hours and still no call.
Tyler was great to work with.
Thank you
Laura did a great job of keeping me informed of the progress on my vehicle.
Always have a great experience with Grapevine Ford.
Tyler is a great guy!! Very friendly and such a sweetheart!!
Excellent service, as usual!
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