Very happy with Bob. He is professional and extremely customer focused.
Thank you for having him as one of your service managers.
All was well. Very satisfied with Mr. Shannon.
My visit with Jason was great! Definitely coming back to this location
Bob is the reason I come back.
Aaron got things done on a couple of intermittent problems. And kept me up to date.
Jason was great will call him when I’m ready to add that supercharger
The car was brought in for a recall for the anti-lock breaking system. It is still not fixed. Anytime I park the car the park break comes on. This should not be happening. It was supposed to be fixed back in the spring when I brought it in but started acting up again.
Andrew was very helpful. Have not yet received a survey from Ford.
I was very happy with the entire event from scheduling to pickup and return of my vehicle.
Arron and Mark were very helpful and professional. They both provided outstanding customer service. My car was taken care of very well,
I’ll be honest, I have purchased 6 or 7 cars from Grapevine Ford going back to when it was Payton Wright. When I purchased my 2015 F150, the experience stunk. The finance manager was a putz and was condescending that I didn’t want to finance. I swore I wouldn’t buy another car or have service done at Grapevine Ford after that. I brought my truck back for service because a key had broken and I had to bring it to the dealer. Tyler was my service advisor. He was engaging, polite, his communication was stellar. I was very happy with my experience with Tyler and quite frankly I would do business again with Grapevine Ford be side of Tyler. I have already placed a deposit on a 2021 Bronco Wildtrak. Although I chose not to purchase through Grapevine Ford, I would now be comfortable taking it there for service.
Taylor was an awesome service tech, can't wait to schedule with him again. Very helpful and sweet
I appreciate the work and assistance Jason provided. I would just ask he find a new way to refer to adult women. Being referred to as "Girls" is condescending and offensive. I'm almost certain he doesn't refer to men he is working with as "Boys". As a business woman and an adult female, I prefer being referred to by name.
Andrew was very professional and pleasant to do business with. He even had a recall taken care of, that I didn’t know about. I will definitely call Andrew when I need help or service with my truck!! Thank Andrew!! Keep up the awesome customer service !!
Simply the best! Daren Hayden serves wholeheartedly. Thank You!
Job well done. Andrew provided excellent quality service.
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